Sheet 07 · The leadership journal
An internal move exposes the obligations a services company has created across accounts. The useful question is who will resolve those obligations before the employee is asked to carry the disagreement.
Read the essayLearning, demonstrated capability and entry into relevant work describe different outcomes. Combining them can direct investment toward the wrong problem and leave employees unclear about what they have achieved.
Read the essayAn accepted offer moves demand uncertainty into a person's working life. A services company should understand that consequence before it commits, and own the response if its customer timetable changes.
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