Case 01
I approved the compact footprint without accounting for the removal task
In 2018, as functional director of product engineering, I supported a compact heat-recovery equipment layout. The proposal helped customers fit the assembly into constrained industrial space. Hema Tezqorni asked whether the removable service cassette could actually be withdrawn once the surrounding installation was complete. The drawing showed access to the cassette, and I treated that as sufficient evidence. I had not required the design account to distinguish reaching a component from making the complete removal movement.
A review of eighteen delivered units found eleven with adequate removal provision and seven without it. The commercial sponsor wanted the seven treated as site-specific matters because the equipment itself met the supplied arrangement. That response would have left our design assumption outside the review. I accepted responsibility for approving the compact proposition and supported ₹1.2 crore of engineering review, redesign and adjustment work. Qualified design, service and site owners assessed the actual arrangements and the permissions needed for any work.
Five of the seven affected units later had approved revised layouts. Two remained pending at the review point. These were engineering dispositions, not a claim that every site modification had been completed or that the customer could proceed with an improvised removal method. We kept operating and safe-work decisions with the responsible owners. The cost also remained visible rather than being described as an unmeasured saving from a better design.
The consequence was a less compact proposition in some circumstances, additional expense and a difficult customer discussion about work that should have been considered earlier. Hema's challenge became part of the account rather than a footnote after the correction. I would require the expected service movement and its site conditions to be examined before approving the footprint. The failure was not that compact equipment is inherently unsuitable. It was that I let one useful design objective carry an unsupported assumption about a different task, leaving the person who would eventually maintain the assembly to discover the missing space.