The leadership journal
The time to pay an established amount and the time to conclude every question are different management obligations. Measuring both can make a complex claim more useful to the policyholder without disguising uncertainty.
Read the essayA member-owned insurer should explain who funds a pricing exception. Fairness requires an account of differences between members, including those whose losses will arrive after today's renewal discussion.
Read the essayCapacity and price do not describe the whole protection decision. The executive team must connect contract terms with location data, loss evidence and the people who will assemble a recovery after an event.
Read the essay