Suri Koh / Chief Operating Officer
Perspectives from a life in leadership.
The latest essay
Customers sign off a transferred production line when its first articles pass inspection. In my experience that is the midpoint of a move, and the second half, in which the receiving plant learns to run the line without its visitors, decides whether the move was worth making.
Read the essayCustomers sign off a transferred production line when its first articles pass inspection. In my experience that is the midpoint of a move, and the second half, in which the receiving plant learns to run the line without its visitors, decides whether the move was worth making.
Manufacturers in Malaysia that export to multinational customers now prohibit recruitment fees in their policies, yet many of their workers still arrive owing agents at home. I argue that the fee is an operating cost the factory has merely deferred, and that operations, not compliance, should own the recruitment chain that creates it.
A precision contract manufacturer may host forty customer audits a year, each following a route the plant has prepared. Having been an auditor before I ran plants, I argue that fewer visits and continuous access to the underlying records would tell customers more and cost everyone less.