Tristan Lawson / Chief Technology Officer
Perspectives from a life in leadership.
The latest essay
Australian retailers built up archives of scanned licences and passports for reasons that made sense at a counter. After deleting 1.7 million of ours, I think the default should be to sight a document, record that we did, and keep nothing else.
Read the essayAustralian retailers built up archives of scanned licences and passports for reasons that made sense at a counter. After deleting 1.7 million of ours, I think the default should be to sight a document, record that we did, and keep nothing else.
Boards are usually offered a choice between a bold replatforming and timid patching. The better question is whether each step of the change can be reversed before the next peak, and what it costs to keep that option open.
A customer-service assistant in electronics retail can answer delivery questions well. Questions about faulty products carry legal rights, and in our testing a fluent model got them wrong often enough that we kept them with people.