Sebastian MercierChief Human Resources Officer · Essays & perspective

Sebastian Mercier / Chief Human Resources Officer

Three arguments from a retailer working in two languages

Perspectives from a life in leadership.

The latest essay

Store automation and work design5 min read

Self-checkout moves the work instead of removing it

Retail automation cases count the till hours they remove and rarely follow the work that remains. A board should approve self-checkout only after seeing where that work goes, who will do it and what it will cost in loading, advice and shrink.

Read the essay

The archive.

Store automation and work design

  1. Store automation and work design5 min read

    Self-checkout moves the work instead of removing it

    Retail automation cases count the till hours they remove and rarely follow the work that remains. A board should approve self-checkout only after seeing where that work goes, who will do it and what it will cost in loading, advice and shrink.

    Open essay

Collective bargaining

  1. Collective bargaining5 min read

    Show the union your labour-cost model before the first offer

    Employers usually bargain by revealing as little as possible about their costs. When inflation has outrun a wage scale, I think the better course is to share the cost model with the bargaining committee early, within clear limits, and to accept the loss of a tactical advantage.

    Open essay

Language at work in Quebec

  1. Language at work in Quebec5 min read

    Stop asking Quebec managers for English the job does not use

    Many companies run from English-speaking head offices still list English as a requirement for Quebec management roles out of habit. I think every such requirement should carry a written reason, and that the cost of operating in two languages belongs at head office rather than in Quebec careers.

    Open essay