Daisuke Yamamoto / Chief Operating Officer
Perspectives from a life in leadership.
The latest essay
Most regional networks restore service in an order improvised by tired people at night. That order should be agreed in advance with the towns a network serves and approved by its board every year, with the cost of putting some customers later stated plainly.
Read the essayMost regional networks restore service in an order improvised by tired people at night. That order should be agreed in advance with the towns a network serves and approved by its board every year, with the cost of putting some customers later stated plainly.
Piece rates kept our field costs low for twenty years while the firms doing the work aged and thinned. A regional network that wants crews in ten years' time must pay part of what it buys as a retainer for capacity and apprentices, and accept a higher cost per job.
Network operators are practised at reporting incidents to regulators and poor at telling customers what is happening while it happens. The first public notice should go out within the hour, in ranges rather than promised times, and the board should receive the same account the regulator does.