Mei Liu / Chief Operating Officer
Perspectives from a life in leadership.
The latest essay
Banks are right to restrict accounts that show signs of fraud. A restriction created by the bank's own rules should be treated as an open decision with an owner, a clock and a release route the customer can use, and a board should read release times beside fraud losses.
Read the essayBanks are right to restrict accounts that show signs of fraud. A restriction created by the bank's own rules should be treated as an open decision with an owner, a clock and a release route the customer can use, and a board should read release times beside fraud losses.
Rural outlet closures are usually justified with average footfall and branch profit. The decision should instead be tested against the busiest day for older customers, the bus journey to the next counter and a replacement service that is in place before the doors close.
A merged rural bank is tempted to centralise small-business and farm lending decisions along with the paperwork. The paperwork should move to the centre, but for first-time and thin-file borrowers the credit judgement should stay with the county loan officer who knows them.