Alexandra Brooks / Chief Product Officer
Perspectives from a life in leadership.
The latest essay
Credit unions have let members hand their passwords to budgeting and payment apps for years without showing them who holds access. A member should see every connection in her own credit union's app and end it there, and credit unions should stop accepting stored-password access whatever the federal rule's timetable.
Read the essayCredit unions have let members hand their passwords to budgeting and payment apps for years without showing them who holds access. A member should see every connection in her own credit union's app and end it there, and credit unions should stop accepting stored-password access whatever the federal rule's timetable.
Most accessibility failures in the shared app we run for credit unions came from features each credit union was allowed to change, not from the core code. A platform serving many institutions should restrict that customisation and measure accessibility by what disabled members can actually complete.
The argument about overdraft usually concerns the size of the fee. The larger problem is that customers are charged against a balance the bank showed them differently, so the first repairs are a projected balance, a day to put things right and no fee where the bank's own presentation misled.