A user can complete every step correctly and still misunderstand what the software has done. Product research needs to examine that interpretation, especially at the boundary between preparation and execution.
A user can complete every step correctly and still misunderstand what the software has done. Product research needs to examine that interpretation, especially at the boundary between preparation and execution.
When access is sold by the named seat, necessary reviewers can become optional costs. Product and commercial teams should examine the behaviour created by a package before treating it as a neutral billing choice.
Displaying a result and taking responsibility for producing it are different propositions. An attractive customer request deserves a capability review before it becomes a delivery commitment.