When does your customer believe the service is complete?

Begin with the promise your customer hears and the event your business uses to say it has been fulfilled. The difference may concern the end of a hire, the conditions supporting a duration or the point at which interrupted work can resume. Please describe the decision without sending private customer records, supplier terms or technical operating details. For a product mandate, explain who can change the proposition and how service and engineering evidence enter the decision. For a proposed board role, explain which product-governance questions need scrutiny and how its preparation and meetings would fit with my current work. Relevant relationships should be assessed before confidential material is exchanged. I would want the first conversation to establish whether the organisation is willing to revise an attractive offer when the supporting events describe something different from the outcome the customer is being invited to expect.