Chief Human Resources Officer / India
Correcting the account and supplying the opportunity
- People function
- 18 colleagues
- Three leads supporting workshop and component teams
- Annual function expense
- ₹3.6 crore
- CHRO remit; technical operating decisions separately owned
- People-services career
- 30 years
- Employee-record support through workshop people leadership
Decisions & consequences
01Reopening the performance judgement I had drawn from late assignments
In 2018 I approved lateness ratings connected with eighteen selected workshop records. The assignment dates were visible, and the account treated the delay as an individual performance issue. I had not sufficiently examined the upstream conditions. Saira’s operating review identified material constraints in twelve of the eighteen cases. The remaining six still required individual examination rather than an automatic conclusion in either direction.
The management team wanted a consistent response to late output. That aim did not justify treating different causes as the same employee failure. I worked with operations to separate the recorded delay from the judgement about contribution. We spent ₹31 lakh over eight weeks correcting the twelve accounts involving upstream material constraints and reopening the six unresolved cases through the relevant review process. My original approval remained part of the account.
The correction did not establish that the six remaining employees had performed poorly. Nor did it declare all eighteen cases satisfactory because twelve ratings had been wrong. The result was a more accurate set of twelve accounts and an explicitly unfinished review of six others. Operating and qualified owners retained their responsibilities for technical standards and the factual production context. HR’s role was to ensure that the people judgement did not silently assign an organisational constraint to an individual.
The trade-off was reopening ratings already approved and accepting that a consistent-looking summary had concealed different circumstances. I did not claim a measured improvement in morale, productivity or legal compliance from the correction. The case changed the question I ask before approving a performance account: what could this person actually influence, and what did the employer fail to supply? Individual responsibility remains important, but it becomes meaningful only when the conditions of the work are part of the evidence rather than treated as an excuse to be considered after the rating has been decided.
Giving mentoring a paid place in the operating plan
In 2023 we developed a mentoring programme for workshop learning. Eight mentors were to support twenty-four learners over twelve weeks, with 216 planned paid learning hours. The initial attraction was to make existing craft knowledge available to more colleagues. The operating question was whether the plan supplied usable time for teaching and learning or simply added names to a development programme while leaving the same production expectations untouched.
Saira and the operating owners wanted the schedule to recognise the commitment rather than assume mentors would absorb it informally. I supported a ₹36 lakh programme budget and worked with them to make the learning time part of planned work. Mentors and learners needed to know which sessions were actually available, and the people account needed to distinguish delivered time from time still owed under the programme plan.
We delivered 192 of the 216 planned hours and rescheduled 24. The remaining hours were not recorded as completed because the programme had reached its original reporting date. Nor did the 192 delivered hours establish a professional qualification or technical task clearance. Those assessments remained with the appropriate operating owners. The recorded outcome was a defined learning commitment with a truthful account of delivery and outstanding work.
The trade-off was giving learning a visible place in capacity planning rather than treating it as a costless benefit of having experienced colleagues. The company could not count the same time as fully available for ordinary output and fully available for mentoring. I did not add an unmeasured productivity or retention gain to the case. The practical result was a more credible arrangement for passing on knowledge, with unfinished sessions still visible and assessment responsibility intact. A development plan becomes useful when the organisation supplies the conditions for it to happen, not merely when the employee has been told that learning is expected.
Reopening an internal vacancy after the notice missed part of the workforce
In 2025 we reviewed how an internal vacancy had reached colleagues working under different arrangements. Of thirty-two colleagues in the selected review, twenty had received the notice and twelve had not. The announcement existed in the company’s usual channel, but its existence did not establish that people across shifts had a practical opportunity to see it. Absence of an application could not reasonably be interpreted as lack of interest when access to the notice had not been established.
The hiring team wanted to continue the timetable because the role was needed. I argued that the opportunity should be reopened while the communication route was corrected. We spent ₹19 lakh over six weeks improving the channels and confirming receipt across the selected thirty-two colleagues. The review considered how the notice reached different shifts and how colleagues could obtain clarification before deciding whether to apply.
We did not change the selection standard or present receipt as an application. Confirming that all thirty-two had received the revised notice did not mean they all wanted the role, were qualified for it or would be appointed. It also did not prove that every possible career barrier had disappeared. The bounded outcome was access to the opportunity information within the reviewed group and a corrected process for making that information available.
The trade-off was extending an internal timetable and asking managers to treat communication as part of the opportunity rather than an administrative step already completed. I did not claim a particular hiring outcome or a measured improvement in employee trust. The case mattered because an organisation can unintentionally judge ambition through a channel some colleagues rarely use. My responsibility was to make the notice reachable before allowing silence to carry a conclusion about the person. The repaired process preserved both the employee’s choice about applying and the hiring team’s responsibility to assess candidates against the role.