I want our people decisions to explain the work, hear the person and remain open to reconsideration when the original reasoning is incomplete.
I entered personnel work because I was interested in how organisations make decisions about people they know only through records and meetings. A form can preserve useful facts while leaving out the question the person thought they were answering. Early in my career I saw how quickly an administrative convention could become a statement about someone’s suitability, ambition or contribution. I have since learned that a people leader must examine those conventions, especially when the convention is one he previously recommended.
Consistency is useful only when the rule is answering the right question. I want to hear the person affected before a convenient process turns an assumption into a decision about their future.