Real-Time Indirect-Tax Recovery Leader

The mandate

Marketplace orders now trigger real-time invoice decisions, but seller registration, product classification, fulfilment location and settlement records disagree across platforms. Rejections delay dispatch and seller payment; manual overrides create tax and audit exposure. The country tax technology leader was removed after a peak event generated mass cancellations, creating a fifteen-month seat to stabilise operations and redesign ownership before further state and product expansion.

The interim leader will establish a transaction tax chain from seller and catalogue facts through order, fulfilment, invoice authorisation, return, cancellation and settlement. Work includes authoritative data, rule ownership, determination evidence, rejection handling, contingency, reconciliation and seller communication. Qualified tax specialists own interpretations, while the executive ensures approved rules are implemented consistently and observable before customer or seller harm scales.

A permanent indirect-tax product leader will be appointed by month nine and command the final peak event plus one state-rule change. Handover requires the successor to resolve a product-classification dispute, decide a contingency trigger and explain tax-to-settlement reconciliation to governance. The transfer includes rule lineage, seller cohorts, incident history, authority interfaces, control measures, backlog economics and remaining manual treatments.

The seat can stop unsafe releases, set data and evidence gates, prioritise tax-platform work, govern contingency activation, direct rejection recovery and suspend unsupported overrides. It cannot determine tax law, approve seller status without evidence, file returns, communicate with authorities as tax representative, change commercial settlement terms, post tax adjustments or waive security and privacy controls.

The remit excludes acting as tax counsel, marketplace general manager, payments head or permanent engineering leader. Success means invoice decisions are explainable, rejections recover quickly, approved rules reach production faithfully, settlement reconciles and permanent leadership can manage state change. Passing invalid transactions through manual intervention to protect conversion will not count as operational recovery.

Why this seat is open

The former leader optimised authorisation rate without establishing ownership of seller, product and location facts, so peak volume magnified silent contradictions. Removal left tax, product and engineering teams unable to decide across their boundaries. Temporary executive authority is needed to stabilise real-time operations, make rules and data traceable and qualify a successor during an actual peak and state change.

What you will own

• Trace seller, item, origin, destination, fulfilment, price, invoice, return, cancellation and settlement facts for each transaction.
• Establish authoritative sources, freshness, validation, ownership and correction for tax-relevant marketplace data.
• Govern client-approved rules through version, effective time, test evidence, production deployment and observable decision reason.
• Design rejection queues, seller communication, customer continuity, contingency triggers, expiry and post-event reconciliation.
• Reconcile invoice status and tax amounts to payment, commission, refund, seller settlement and ledger evidence.
• Direct peak command across tax, engineering, operations and support using decision thresholds and accountable escalation.
• Induct the successor through rule and contingency decisions and transfer the complete operating and evidence corpus.

Candidate qualifications

• Has led real-time indirect-tax technology and operations for a Brazilian marketplace or similarly complex transaction platform.
• Understands seller and product classification, place and time of supply, e-invoice authorisation, returns and settlement interaction.
• Can translate approved tax positions into rules and evidence without acting as the legal tax decision-maker.
• Has recovered mass invoice rejection under peak volume while protecting customers, sellers and post-event reconciliation.
• Has established data ownership across catalogue, order, fulfilment, payments and finance rather than expanding manual overrides.
• Demonstrates permanent leadership transfer through a live peak and consequential jurisdictional rule change.

Non-negotiables

• Will work onsite in São Paulo and attend all state residencies and the designated peak-event tax command.
• Must disclose relationships with marketplaces, tax-engine vendors, invoice providers, advisers, authorities and seller platforms.
• Brings Brazilian real-time transaction-tax recovery; batch compliance or generic ERP tax configuration is insufficient.
• Will not trade legal certainty or settlement integrity for a higher invoice-authorisation or conversion metric.

1. 49 words maximum. Which transaction fact would you make authoritative first after mass e-invoice rejection?
2. 49 words maximum. How would you distinguish a lawful contingency from an undocumented tax override?
3. 49 words maximum. What peak decision must the permanent tax-product leader command before handover?