Enterprise KPI Integrity Recovery Leader

The mandate

Regional teams report availability, authorisation success, complaint age, fraud loss and merchant recovery through definitions that differ by clock, exclusion and denominator. Two executives presented opposite conclusions from valid local calculations, and one regulatory commitment was marked green although the underlying cohort omitted retried transactions. The performance director resigned after the board paused incentive certification and demanded a governed measurement reset.

The twelve-month assignment begins within two weeks and spans definition repair, source lineage, control ownership, threshold calibration, target approval, historical restatement, dashboard release and intervention discipline. The leader must protect daily operations while separating genuine performance deterioration from measurement drift. Four regional visits will reconcile local regulatory obligations without letting every jurisdiction preserve an incomparable version of the same enterprise promise.

Handover requires a signed KPI constitution, certified lineage for forty material measures, twelve months of comparable history, resolved incentive impacts and three consecutive quarter-end packs with no unexplained definition variance. A permanent head joins by month nine and must lead an unseen denominator dispute plus a regulatory-evidence request during a six-week overlap, using governed sources rather than the interim's personal interpretation.

The interim may suspend uncertified measures from executive packs, require source-owner attestation, commission controlled restatement, set exception thresholds and approve definitions within delegated policy. The chief operating officer retains service targets and operational investment; Risk and Compliance own their regulatory judgements; Remuneration Committee retains incentive outcomes. Any historical pay correction, public disclosure or regulatory submission needs its existing authorised owner.

Data-platform replacement, transaction-engine remediation, fraud-strategy redesign, customer compensation, workforce restructuring and commercial pricing are outside this remit. The seat governs what the enterprise means, measures and acts upon; it does not take permanent ownership of each underlying process. Suspected manipulation or control breach transfers to Internal Audit or Compliance without being normalised as a definitional disagreement.

Why this seat is open

Rapid regional expansion allowed locally sensible measures to acquire one global label without one meaning. The departed leader mediated disputes informally, so challenge collapsed when incentive and regulatory consequences intensified. Temporary executive authority is required to restore comparable truth before performance certification resumes and a permanent successor inherits the function.

What you will own

• Catalogue every board, regulatory and incentive KPI with its purpose, formula, source, clock, exclusions and accountable certifier.
• Decide which measures are suspended, restated, retired or retained while disputed definitions receive controlled resolution.
• Establish the KPI constitution governing naming, change approval, lineage, threshold calibration, exceptions and historical comparability.
• Reconcile availability, authorisation, complaint, fraud and recovery measures across regions without erasing legitimate local obligations.
• Build evidence packs that permit executives and auditors to reproduce denominators, exclusions, adjustments and traffic-light status.
• Govern incentive-impact analysis and route pay, disclosure, conduct or regulatory consequences to the properly authorised bodies.
• Transfer forty certified measures, three clean quarter-end cycles and an unfamiliar definition dispute to the permanent leader.

Candidate qualifications

• Held enterprise performance authority in payments, banking infrastructure or another high-volume regulated transaction environment.
• Reconciled materially different KPI definitions across regions, systems and regulatory clocks while preserving audit-ready lineage.
• Paused unreliable executive reporting and managed the commercial consequences without obscuring genuine service deterioration.
• Understands denominator design, cohort integrity, restatement, threshold calibration, incentive linkage and management-information controls.
• Worked effectively with Operations, Finance, Risk, Compliance, Data, Internal Audit and remuneration governance under dispute.
• Handed a measurement-governance function to a permanent successor through live reporting and unanticipated evidence challenge.

Non-negotiables

• Can start within two weeks and complete the four stated regional calibration visits during the twelve-month assignment.
• Brings regulated KPI-control experience at enterprise scale; dashboard production or analytics delivery alone is inadequate.
• Will surface manipulation and route it independently rather than negotiate a cosmetic definition compromise.
• Accepts that operating targets, regulatory opinions, incentive awards, disclosures and customer remedies remain reserved decisions.

1. 49 words maximum. Describe a KPI dispute where two correct calculations produced materially different executive conclusions.
2. 49 words maximum. What is your earliest Amsterdam start date, and which regional travel constraint should be disclosed?
3. 49 words maximum. Which denominator and exclusion tests would you apply before recertifying authorisation success?