Dormant-Balance and Unclaimed-Property Recovery Authority — Consumer Platforms

The mandate

Unused stored-value credits, cancelled-order refunds, closed-account cash, vendor rebates and returned disbursements sit in six ledgers built for product operations rather than owner-level liability stewardship. Dormancy clocks restart inconsistently, addresses are overwritten, successor entities are unclear and previous state filings cannot be reproduced from source transactions. A multi-state examination began after a whistleblower questioned bulk write-offs, and the consumer-liabilities director resigned before the opening data request was answered.

The nine-month assignment starts within ten days and covers liability population completeness, owner identity and address provenance, dormancy-event rules, jurisdiction assignment, due-diligence evidence, state-report reconciliation, write-off governance, cash funding and examination response control. The authority must separate amounts still contractually usable from refundable, disputed, expired and potentially reportable property while preserving counsel's legal interpretation and Customer Care's individual remedy decisions.

Permanent recruitment starts in month three. Handover requires a reconciled opening population, transaction-to-owner lineage, approved event and address hierarchies, state-by-state ageing, documented historic filings, a corrected general-ledger bridge, controlled due-diligence queues and three reproducible filing cycles. During a five-week overlap, the successor must resolve an unseen deceased-owner, merged-entity and cross-border-address case without relying on the outgoing leader's spreadsheet or personal judgement.

Within the board-approved USD 24 million remediation envelope, the authority may freeze unsupported write-offs, require business units to reconstruct records, quarantine ambiguous balances, set evidence thresholds, approve accounting corrections within delegation and sequence voluntary-disclosure preparation. The authority cannot determine governing law, settle an owner's claim, waive customer rights, sign a state agreement, select a legal position, direct an audit opinion or approve permanent policy beyond the assignment.

Marketing credit design, loyalty economics, product pricing, tax advice, litigation strategy, customer-identity adjudication and routine state filing execution remain outside scope. Legal owns privilege and statutory interpretation; Product owns future terms; Customer Care owns individual communications. Any extension is limited to a named examination or disclosure milestone, and unresolved judgement must transfer with alternatives, evidence and an accountable permanent owner rather than becoming consultant dependency.

Why this seat is open

Product teams see customer events, Treasury sees cash and state-reporting specialists see final files, but no owner controls the path from originating obligation through dormancy and disposition. The examination exposed irreconcilable populations and judgement embedded in manual extracts. Temporary decision authority is needed to stop further leakage, restore evidence and give a permanent director a governable liability estate.

What you will own

• Reconcile every dormant-balance population to product events, owner records, cash, general ledger, prior disposition and filed reports.
• Define evidence hierarchies for owner identity, address, last contact, contractual availability, dormancy start, jurisdiction and successor entity.
• Separate valid breakage, active customer obligation, unresolved refund, disputed ownership and potentially reportable property without prejudging law.
• Control write-off freezes, historical reconstruction, due-diligence queues, accounting corrections, funding forecasts and examination response provenance.
• Reproduce prior state reports and explain population additions, exclusions, ageing changes, negative items and legal-entity transformations.
• Run deceased-owner, corporate-successor, returned-mail, foreign-address and platform-migration scenarios with Legal and Customer Care retaining decisions.
• Transfer three controlled filing cycles, exception ownership, decision records, remediation spend and an unseen multi-jurisdiction case to the successor.

Candidate qualifications

• Held enterprise unclaimed-property, consumer-liability or controllership authority across multiple United States jurisdictions and business models.
• Reconstructed reportable populations from transaction, customer, address, cash and ledger evidence after platform or entity migrations.
• Distinguished accounting breakage estimates from legal dormancy and disposition obligations without allowing either discipline to override the other.
• Led multi-state examination, voluntary-disclosure or look-back remediation while preserving counsel privilege and auditable factual provenance.
• Governed sensitive owner data, due-diligence communications, state files and accounting corrections across Product, Legal, Tax and Customer Care.
• Installed repeatable filing and succession controls tested through ambiguous owner, address, entity and dormancy-event cases.

Non-negotiables

• Can start within ten days and complete all ledger residencies, filing cycles and owner-evidence rehearsals during nine months.
• Will disclose relationships with states, auditors, law firms, recovery vendors, consumer platforms, data providers and claims intermediaries.
• Brings owner-level unclaimed-property reconstruction across complex consumer liabilities; filing-calendar administration alone is insufficient.
• Will not determine law, settle owner claims, waive customer rights, sign state agreements, direct audit conclusions or design loyalty economics.

1. 49 words maximum. Describe a dormant-liability population you reconstructed after owner or transaction lineage had broken.
2. 49 words maximum. When would you freeze a breakage write-off, and what evidence would allow it to resume?
3. 49 words maximum. Which address, entity and dormancy scenario must the permanent director command before handover?