Cash-on-Delivery Remittance Recovery Leader — Last-Mile Commerce

The mandate

Parcel scans say delivered, failed or returned while courier bags, depot collections, bank deposits and merchant settlements follow different clocks and identifiers. Franchise depots net fuel advances and claims before remitting, couriers reuse offline receipt sequences and customer-care adjustments alter liability after cash has moved. A merchant group has withheld volume following repeated settlement breaks, and the operations chief departed after an audit could not bound cash in transit.

The interim must mobilise within ten days for nine months, taking national last-mile authority through exposure bounding, two commercial peaks and franchise-control reset. The first twenty-one days will establish daily parcel-to-cash ageing and protect high-risk custody points. Permanent recruitment begins in month four; the successor shadows two complete settlement cycles and leads six surprise depot tests before handover.

Transfer requires parcel and cash identity from route issue through delivery outcome, receipt, courier close, depot count, secure transfer, deposit, merchant liability, approved deduction and returned-goods custody. Completion is proven when the successor resolves an unseen offline-service failure, missing courier bag, disputed customer receipt and merchant escalation while preserving evidence, staff safety and uninterrupted valid payout.

The leader may suspend cash routes or depots, impose deposit ceilings, reassign secure collection, hold unsupported merchant adjustments, segregate duties, order physical parcel counts and release ₱2.1 billion of approved recovery spend. Criminal referral, employee dismissal, franchise termination, merchant contract change, bank appointment, insurance settlement and accounting provision above delegation remain with legal, human resources, treasury and board owners.

Credit policy, marketplace seller onboarding, route-optimisation software replacement, tax advice, pricing, criminal investigation and permanent network design are outside scope. The interim must not conduct unsafe cash recovery, presume theft from variance alone, alter scans to force reconciliation, delay valid merchant funds to mask shortages, offset unrelated franchise balances or weaken failed-delivery custody for throughput.

Why this seat is open

The former operations chief exited after rapid franchise growth outpaced the controls joining parcel state to physical cash and merchant liability. The board needs temporary authority that can restore daily last-mile discipline while investigations proceed and a permanent leader is recruited outside the implicated reporting line.

What you will own

• Reconstruct open exposure by parcel, route, courier, receipt, depot, cash bag, deposit, merchant, deduction, return and ageing status.
• Establish route-close controls joining delivered, refused, partial, rescheduled, cancelled and returned outcomes to cash and physical parcel evidence.
• Set courier and depot cash ceilings, secure collection frequency, dual-control counts, banking windows and escalation for missed remittance.
• Govern merchant settlement exceptions so claims, fees, advances and customer refunds cannot be netted without documented authority and traceability.
• Reclassify franchise risk using volume, cash exposure, control behaviour, staffing stability, physical security and unresolved parcel variance.
• Run six unannounced tests involving offline receipts, cash-bag mismatch, late deposit, duplicate delivery claim and merchant payout pressure.
• Transfer authority after the successor controls two peaks and independently closes a compound parcel, cash and customer-evidence break.

Candidate qualifications

• Held chief operating or network authority for a large cash-on-delivery parcel, e-commerce or field-collection operation.
• Reconciled physical parcel custody, courier receipts, cash transfer, bank deposit and merchant liability at transaction level.
• Recovered franchise or agent controls across geographically dispersed depots without presuming misconduct from incomplete evidence.
• Balanced staff safety, customer experience and valid merchant settlement while restricting unsupported adjustments and cash exposure.
• Worked with treasury, internal audit, fraud response, insurers, law enforcement and merchants without displacing their formal decisions.
• Handed national last-mile recovery to permanent leadership through live peaks and deliberately unannounced custody failures.

Non-negotiables

• Available in Manila within ten days for six-day operations and frequent unannounced regional depot visits.
• Direct COD network and cash-custody command is required; finance reconciliation experience alone is insufficient.
• Will disclose couriers, franchises, marketplaces, merchants, banks, security firms, insurers and technology interests.
• Will not conduct unsafe recovery, presume guilt, manipulate scans, withhold valid settlements or direct criminal and employment outcomes.

1. 49 words maximum. Describe a COD variance you bounded by joining parcel, courier and bank evidence.
2. 49 words maximum. How would you protect valid merchant payout while a franchise depot remains unreconciled?
3. 49 words maximum. State your Manila availability and the largest cash-custody network you commanded.