Resident-Repairs Recovery Authority

The mandate

The interim assumes executive authority for resident repairs, leading damp, mould and essential-repair delivery across the portfolio. Two contractors have recently withdrawn, and contact demand now overwhelms triage. Local teams disagree over backlog size because duplicate, reopened and vulnerable-household cases are counted differently. The role carries accountability for reliable resident confirmation and complete inspection evidence at closure.

The appointment starts within ten days and runs for nine months through the regulator’s assurance cycle and winter demand. A permanent search begins in month three after the board has stabilised accountability. The first four weeks protect residents, establish a case-level baseline and stop unsupported closure; months two through six rebuild diagnosis, appointment, work, quality and communication controls; the final quarter proves the service through cold-weather volume and transfers ownership to the selected executive.

Handover is complete when the successor has chaired eight weekly recovery reviews, all high-risk cases have a verified next action, sampled closures meet the regulator-agreed evidence standard, and contractor capacity is funded against a reconciled demand forecast. The successor inherits property and household risk registers, access-failure protocols, contractual remedies, vulnerability safeguards, unresolved structural-work decisions and a ninety-day plan owned by named service leaders rather than an external programme office.

The interim may redesign repair workflows, merge duplicate queues, redirect work among approved contractors, authorise emergency capacity within budget and suspend closure practices that lack evidence. Terminating major contracts, dismissing executives, changing tenant policy, committing more than GBP3 million, disposing of homes or settling regulatory enforcement requires chief-executive and board approval. Surveyors, fire specialists, safeguarding leads, investigators and regulators retain their professional and statutory judgments.

Estate redevelopment, rent policy, new-build delivery, the underlying investigation and full housing-system replacement are outside scope. The interim will not mark inaccessible homes resolved, classify repeated reports as new demand to improve age, or substitute operational judgment for technical inspection. Work concerns truthful repair recovery, resident communication and durable contractor control across the current portfolio; historic liability and individual compensation decisions remain with authorised functions.

Why this seat is open

Regulatory intervention and a leadership suspension created an immediate vacancy during the season of greatest property demand. Directors cannot wait for the independent process or permanent search before protecting residents and rebuilding evidence. They need a seasoned housing operator who can make urgent capacity choices, preserve investigation boundaries and leave the next executive a service that can demonstrate, not merely report, repair completion.

What you will own

• Reconcile reports, inspections, appointments, access attempts, work orders, quality checks, resident confirmations and reopenings into one backlog.
• Decide triage, temporary safeguards and capacity allocation against hazard, vulnerability, recurrence and seasonal exposure.
• Stop unsupported closure and establish evidence standards for diagnosis, completed work, resident communication and follow-up.
• Reset contractor allocation, daily control, quality sampling, invoice challenge and remedy routes around case-level truth.
• Establish protected pathways for vulnerable households, failed access, language needs, safeguarding and repeated unresolved reports.
• Report regulator commitments through transparent cohorts that preserve overdue, reopened and inaccessible cases.
• Induct the permanent executive through eight reviews and transfer risks, contracts, decisions and ninety-day priorities.

Candidate qualifications

• Has held executive authority for repairs and resident services across a large regulated social-housing portfolio.
• Can evidence recovery of a damp, mould or essential-works backlog using verified resident and property outcomes.
• Understands diagnostics, access, contractor capacity, quality assurance, vulnerability, complaints and regulatory evidence.
• Has worked through enforcement or formal assurance while keeping operational remediation separate from investigation outcomes.
• Can distinguish completed work orders from resolved resident hazards and expose gaming in closure and ageing measures.
• Has handed a high-scrutiny service recovery to a permanent leader through a seasonal demand cycle.