LATAM Commerce Capability Transfer Recovery Leader

The mandate

A flagship promotion displayed valid discounts against inventory that could not meet the promised delivery window, forcing three markets to cancel orders and compensate customers. India engineering executed configured changes, but São Paulo product managers, market merchandisers and supply teams each believed another group owned the combined decision. The regional commerce transfer leader was removed after a second peak-event review found the same split.

The interim must arrive in São Paulo within two weeks and lead the recovery for twelve months. Search for a permanent regional-to-GCC capability executive begins after one normal promotion and one high-volume event run under the revised authority, expected by month six. A five-week overlap will include successor command of a market exception, peak rehearsal and quarterly portfolio choice.

Handover requires three commerce capabilities—promotion orchestration, order promise and market configuration—to have complete product envelopes, tested decision thresholds and named India and market owners. Two peak exercises and two live campaigns must reconcile price, availability, fulfilment and customer communication. The successor receives the exception history, commercial commitments, production risks, leadership slate and source-team exit plan.

The interim may halt a risky campaign release, require joint commercial-and-inventory evidence, move product decisions into the India capability, consolidate regional backlogs and commit up to BRL 65 million within the authorised portfolio. Base pricing strategy, inventory ownership, customer compensation policy, country P&L and workforce actions require existing executives. Emergency customer decisions remain with each market president.

ERP replacement, warehouse execution, paid-media strategy, marketplace contract negotiation and commerce regions outside Latin America are explicitly out of scope. The seat owns capability boundaries, decision transfer, peak-event control, India leadership, retained-market interfaces and permanent succession. It cannot absorb supply operations or commercial planning simply because their evidence is essential to a commerce choice.

Why this seat is open

The failed promotion exposed a transferred engineering team surrounded by regional decisions no one had redesigned, and the accountable executive was removed. Market leaders protect local discretion while the GCC is measured on delivery it cannot fully control. A temporary commerce operator can exercise integrated decisions through live peaks and then leave them with permanent owners.

What you will own

• Reconstruct the promotion failure across offer rules, price precedence, available-to-promise logic, fulfilment constraints and customer remedies.
• Define complete product envelopes for promotion orchestration, order promise and country configuration with measurable market outcomes.
• Allocate India, regional and market rights for exception approval, release, campaign readiness, incident command and rollback.
• Consolidate demand and defect queues around commerce outcomes rather than separate technology, merchandising and supply tickets.
• Build India product leaders who can challenge commercial inputs while retaining legitimate country accountability for customer promises.
• Command peak simulations and live-campaign reviews involving stale inventory, conflicting discounts, carrier degradation and executive overrides.
• Transfer decision ledgers, market commitments, campaign evidence, talent actions and unresolved exceptions through successor-chaired forums.

Candidate qualifications

• Held end-to-end digital-commerce product authority across multiple Latin American markets and an India engineering capability.
• Recovered a promotion or peak failure involving price logic, inventory promise, fulfilment capacity and customer communication.
• Moved market-sensitive product decisions across borders without erasing country P&L accountability or legitimate legal variation.
• Built commerce product leaders in India who challenged incomplete commercial inputs and led consequential release decisions.
• Simplified regional variants through explicit exception economics, expiry rules and observable customer impact.
• Handed a live multi-market portfolio to permanent leadership after tested campaigns, incidents and peak-readiness choices.

Non-negotiables

• Can start in São Paulo within two weeks and travel monthly among LATAM markets and the India GCC.
• Will accept exclusive executive accountability and round-the-clock escalation for the three named commerce capabilities.
• Brings live promotion, order-promise and cross-border capability-transfer evidence; ecommerce programme management alone is insufficient.
• Must disclose relationships with marketplaces, retailers, fulfilment providers, consumer companies, agencies and commerce vendors.

1. 49 words maximum. Describe a promotion failure where valid pricing and valid inventory data still produced a broken promise.
2. 49 words maximum. Which commerce exception should remain with a country president after product authority moves to India?
3. 49 words maximum. Confirm your São Paulo start and the largest live peak event you personally commanded.