Lottery Draw-and-Retail Recovery Leader

The mandate

A flagship draw was delayed after control-room and independent-observer evidence did not reconcile quickly enough to authorise the published sequence. At the same time, retailer adjustments and terminal outages have produced disputed settlements and weak case closure. The operations chief resigned following the regulator’s request for a consolidated remediation plan. The interim takes executive control of draw, retail and service operations while statutory integrity, security and prize decisions stay with empowered officers.

The seat begins within two weeks and lasts nine months through two regulator checkpoints, peak seasonal sales and appointment of a permanent chief operating officer. The first twenty days secure upcoming draws, reconcile retail financial and service exceptions and establish one incident ledger. Months two through six rebuild readiness, settlement and recovery routines; the closing quarter proves control through unannounced exercises, peak trading and a structured successor overlap.

Handover is complete when the permanent executive has chaired six weekly readiness reviews, three unannounced draw or retailer scenarios close within approved evidence clocks, every material settlement cohort has a reconciled disposition, and regulator commitments have attributable proof. The successor receives draw-control dependencies, retailer exposure, incident and near-miss histories, supplier positions, authority maps, seasonal capacity plans and a ninety-day improvement agenda approved by permanent accountable officers.

The interim may set operating cadences, suspend an unready operational process, reallocate support, require dual evidence, replace temporary vendors within budget and authorise retailer corrections inside policy. Cancelling a draw, validating a result, paying a prize outside established authority, changing game rules, settling enforcement, terminating strategic suppliers or committing above EUR2 million requires designated officers, chief-executive or board approval. Independent observers, security, compliance and regulators retain their protected powers.

Game design, marketing strategy, responsible-play policy, core-platform replacement and the investigation of past conduct are outside scope. The interim will not treat an unreconciled draw as ready, net disputed retailer balances to improve ageing, disclose protected security controls or pressure independent observers. Work concerns dependable execution of approved games and truthful remedy evidence, not redesigning the national licence or adjudicating whether prior individuals breached duties.

Why this seat is open

A visible draw delay and retailer-settlement weakness prompted regulatory scrutiny and an executive resignation just before seasonal demand. The permanent search cannot complete before the operator must demonstrate control. The board needs a regulated-services leader who can make immediate stop decisions, join operational and financial evidence, and leave integrity officers and the successor with a tested rather than presentation-led recovery.

What you will own

• Reconcile draw schedules, equipment states, observer evidence, incidents, terminal events, sales and settlement exceptions into one baseline.
• Decide operational readiness within delegation and stop any draw or retail process lacking its required control evidence.
• Reset retailer settlement, adjustment, dispute and communication workflows around traceable transaction cohorts.
• Establish common incident command and evidence clocks across draw, technology, security, retail and customer operations.
• Close regulator commitments through sampled proof, accountable officers and transparent repeat-event reporting.
• Run unannounced equipment, observer, terminal, settlement and communications scenarios before peak periods.
• Induct the permanent chief operating officer through six reviews and transfer risks, commitments and supplier positions.

Candidate qualifications

• Has held executive operations authority in lottery, gaming, payments or another high-integrity regulated transaction environment.
• Can evidence recovery where event integrity and distributed retailer or agent settlements failed at the same time.
• Understands controlled events, independent observation, retail terminals, financial settlement, incident evidence and public communication.
• Has worked with regulators and protected control officers without absorbing or weakening their decision rights.
• Can distinguish operational readiness from successful testing and reconcile distributed exceptions to transaction evidence.
• Has handed a scrutinised fixed-term recovery to permanent leadership after unannounced control exercises.

Non-negotiables

• Can start onsite in Dublin within two weeks and attend controlled draw operations as authorised.
• Will not validate results, decide prizes, alter game rules or override independent integrity and regulatory authorities.
• Brings direct regulated event or transaction operations; retail network management alone is insufficient.
• Will preserve disputed, unreconciled and repeated exceptions in reports until authorised closure evidence exists.

1. 49 words maximum. Which readiness signal failed during a controlled event, and what independent evidence changed your decision?
2. 49 words maximum. Confirm your earliest Dublin start date and the most scrutinised transaction operation you have led.
3. 49 words maximum. How have you protected an independent control officer under commercial pressure to proceed?