Household-Flexibility Market Board Challenger — Electricity Retail

The mandate

The board repeatedly asks whether household batteries, heat pumps and vehicle chargers can form a reliable flexibility portfolio without making customer comfort, consent and payment opaque. Management reports enrolled capacity, while actual dispatch depends on device availability, forecast, override and market settlement. Directors cannot see which value survives customer attrition, support cost and conservative delivery assumptions.

The challenger will reserve two days monthly for chair preparation, customer and trading challenge, plus review of one material market paper, and attend four committee meetings. A written view on a significant dispatch or customer event is expected within one Danish business day. Market bidding, tariff design or incident command requires a separate appointment and cannot be treated as routine advisory access.

The engagement begins in February 2027 and completes after nine monthly cycles. During month seven, directors will decide whether internal teams can apply the evidence framework to the following winter portfolio. A single three-month extension needs a full-board vote and named question; management cannot bank unused days, prolong the retainer or convert challenge into product delivery.

This challenger has no line authority, executive responsibility, market delegation, tariff approval, customer-remedy decision or procurement vote. Advice tests evidence and consequences, while accountable Trading, Product and Operations leaders decide. The appointment cannot be represented as independent validation of available capacity, customer consent or market compliance.

Two other energy appointments may continue if disclosed and operational peaks do not conflict. Relationships with retailers, aggregators, device makers, utilities, traders and platform suppliers require review. Compensation from an active partner or access to another portfolio’s confidential performance may demand recusal or make the role untenable.

Why the board wants this voice

Directors understand retail energy and markets but lack an operator who has joined household product behaviour with dispatch and settlement. Device teams describe connectivity and traders describe capacity, leaving customer experience and delivery erosion between them. The board wants a practitioner who can challenge scalable economics without becoming a shadow trader or product chief.

What you will own

• Press directors to reconcile enrolled, connected, forecastable, dispatchable, delivered and settled flexibility separately by device cohort.
• Test whether consent, comfort setting, override, withdrawal and customer payment remain understandable through automated dispatch.
• Challenge economics that omit device support, failed response, forecast error, market penalty, churn and seasonal concentration.
• Shape scale gates around conservative delivery, retained participation, customer outcome, settlement accuracy and partner substitutability.
• Probe accountability where device maker, aggregator, retailer, market and household each control part of one dispatch.
• Frame scenarios involving communications loss, weather miss, mass opt-out, device firmware change and market-price reversal.
• Coach the committee to separate technical capacity, customer permission, market offer and verified delivery.

Candidate qualifications

• Led residential flexibility, virtual power plant or distributed-energy products across large household and heterogeneous device portfolios.
• Reconciled customer enrolment, device telemetry, dispatch, baseline, market settlement and household payment after live events.
• Changed portfolio economics after exposing seasonal attrition, failed delivery, support cost, penalty or device-maker concentration.
• Governed customer consent, comfort setting and override without presenting passive enrolment as durable dispatch permission.
• Presented flexibility investment choices to retail-energy boards or regulators while preserving accountable market, tariff and customer decisions.
• Managed disclosed conflicts across retailers, aggregators, utilities, device makers, energy traders and platform suppliers.

Non-negotiables

• Able to attend all four Copenhagen committee meetings and preserve two advisory days monthly across the term.
• Will disclose energy, aggregator, device, utility, market and platform interests before receiving portfolio evidence.
• Accepts that bidding, tariff, remedy and customer decisions remain with authorised client executives.
• Must bring live household dispatch evidence; industrial demand response or strategy work alone is insufficient.

1. 49 words maximum. Describe a household flexibility portfolio where enrolled capacity materially exceeded verified deliverable response.
2. 49 words maximum. Which current retailer, aggregator, device or market interests require board disclosure?
3. 49 words maximum. How would you price customer override and failed dispatch into a winter flexibility case?