Returns-Fulfilment Recovery Authority — Online Marketplace

The mandate

Returns growth has consumed outbound capacity while cross-border parcels arrive without reliable seller, condition or customs status. Refund automation pays some claims before custody and holds legitimate buyers when data disagree. The regional fulfilment executive resigned after peak planning revealed that aged returns, refurbishment work and disputed ownership occupied capacity reported as available for saleable stock.

The interim enters within two weeks for nine months, containing inventory truth before the next peak and redesigning routes, dispositions and seller evidence afterward. The opening six weeks reconcile the highest-value unknown stock and isolate fraud vectors. Recruitment starts in month four; the successor leads two peak rehearsals and a live promotional week during six weeks of supported handover.

Handover requires parcel-level custody, condition standards, seller-response clocks, refund gates, cross-border routing, refurbishment capacity, disposition economics and auditable ownership. The mandate ends when the successor absorbs a carrier scan outage and threefold returns surge, protecting outbound capacity and customer remedies without blanket refund suspension, hidden inventory movement or dependence on the interim’s exception list.

The authority may redirect returns, quarantine suspect flows, reserve centre capacity, suspend a failing route, alter disposition thresholds, approve remedies within zł350,000 per case and replace recovery leads. Consumer-policy changes, seller termination, permanent carrier awards, site closure and aggregate write-offs above delegation require executive approval. Risk owns fraud rules; Finance approves provisions; Legal interprets market obligations.

Core marketplace design, seller acquisition, outbound network strategy, tax advice, warehouse-system replacement and product-category merchandising are excluded. The interim cannot delay lawful remedies to improve cash, destroy disputed stock, shift inventory between owners without evidence or classify aged returns as available outbound capacity. Every accelerated disposition must preserve seller appeal and financial lineage.

Why this seat is open

The former executive left when peak-readiness work exposed material capacity and inventory claims that excluded unresolved returns. A temporary operator must restore physical and financial truth before seasonal volume arrives while permanent recruitment targets a leader experienced in both fulfilment and marketplace accountability.

What you will own

• Reconcile aged returns across parcel custody, customer remedy, seller ownership, condition, customs status and financial exposure.
• Decide routing, inspection, refurbishment, return-to-seller, liquidation, donation, destruction or escalation by evidence class.
• Protect outbound capacity through explicit reservation, labour, storage and cutoff rules during peak returns volume.
• Establish seller response and appeal clocks linked to custody proof, condition evidence and consumer-remedy deadlines.
• Command five scenarios covering scan outage, carrier loss, fraud spike, refurbishment failure and threefold volume.
• Link inventory and remedy movements to provisions, recoveries, seller balances and auditable approval.
• Transfer authority after the successor leads two simulations and one live promotional recovery week.

Candidate qualifications

• Held multi-country returns, fulfilment or reverse-logistics authority within a high-volume online marketplace.
• Recovered parcel-level custody and ownership where warehouse, carrier, seller and payments records conflicted.
• Protected outbound throughput while clearing aged returns, refurbishment queues and contested seller inventory.
• Understood consumer remedies, marketplace fraud, cross-border customs and inventory-accounting operational interfaces.
• Built evidence-based disposition rules without allowing automation to obscure physical or financial accountability.
• Handed a peak-critical operating seat through simulations and one live high-volume promotional trading cycle.

Non-negotiables

• Available within two weeks for Warsaw residence, nine centre visits and five peak simulations.
• Direct marketplace fulfilment and returns recovery is required; general e-commerce strategy is insufficient.
• Will disclose marketplaces, sellers, carriers, refurbishers, payment providers, insurers and fraud vendors.
• Will not alter consumer policy, terminate sellers, destroy disputes or conceal aged inventory.

1. 49 words maximum. Describe a returns backlog whose reported system status materially overstated usable fulfilment capacity.
2. 49 words maximum. How did you protect legitimate refunds while containing custody-based fraud?
3. 49 words maximum. State your Warsaw availability and the largest peak returns operation you led.