A customer match is a claim about a relationship
I want the status of a proposed record relationship to travel with its number, so that a useful matching result cannot quietly become an assertion of verified identity.
Read the essayEst. 1992
Chief Data Officer · India
2026-09-30 edition
A banking number earns trust when the decision-maker can follow how it was made.
Section · The leadership journal
I want the status of a proposed record relationship to travel with its number, so that a useful matching result cannot quietly become an assertion of verified identity.
Read the essayI distinguish an avoidable inconsistency from a legitimate difference in purpose before asking teams to share one definition.
Read the essayI preserve the distinction between information available now and information available when a decision was made, because both can matter to an honest management account.
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