Est. 1992

Chief Data Officer · India

2026-09-30 edition

Ishani Srinivasan

A banking number earns trust when the decision-maker can follow how it was made.

Ishani Srinivasan · Chief Data Officer · India

I would help the board examine the claim that has travelled with the number.

My contribution to a board

I could help a board ask whether a management number still means what the accompanying sentence says it means. That contribution would draw on a career in statistical analysis, internal data management and the chief data office. It would also draw on a mistake: my description of an equal-weight branch average as an observed customer average. I would bring the experience of making that correction, not a claim that data specialists are immune to interpretive error.

The customer-matching case illustrates the type of question I could add. A count of 1.32 million candidate party clusters was a result from a process applied to 1.8 million product records. It did not automatically establish the number of verified customers. A board reading the programme account needed to understand what the relationship status permitted and which 840 groups remained unresolved for human examination. I would ask the relevant business and customer-verification owners to explain that boundary, rather than treating the data office as the final authority on identity.

My contribution would also include the time dimension of evidence. If late-arriving feeds change a display, can the institution still identify the view used in an earlier decision? The 2016 snapshot work made that question explicit. A board does not need to perform every source reconciliation itself, but it should know whether the account presented to it preserves significant limitations and who is responsible for addressing them. I would seek specialist assurance where necessary and avoid substituting my previous employer's method for an assessment of the new institution's circumstances.

This is a proposed contribution to collective scrutiny. I would not claim readiness to chair an audit, risk or other specialist committee from the narrative alone. My executive experience is relevant to data and analytical questions, while a first statutory appointment would require additional learning, a clear fit and an honest assessment of where another director's expertise is stronger.

Judgement in practice

01

The correction had to reach the people who had used the first claim

The branch pilot required more than substituting 8.2 minutes for 5.1 minutes in a later presentation. I had called the unweighted branch mean a customer average, and colleagues had already heard that interpretation. I would bring to a board the lesson that a correction needs to address the statement's use, not just the underlying calculation. Both measures could remain useful for different questions. The scope was still sixty-two branches, and neither result described the whole bank or demonstrated a service improvement. The judgement was to withdraw my original wording openly while preserving a precise account of what the pilot actually showed.

02

Standardisation stopped where the business question changed

The management-metric review separated forty-seven common definitions from twenty-nine legitimate contextual distinctions. A completely unified register would have been easier to describe, but it could have obscured the purpose of some measures. I would ask a board to examine whether management has resolved a genuine inconsistency or merely made different questions look alike. The data team needs business owners to explain the decision being supported. My contribution would be to make that relationship inspectable and to ask how a later change in purpose would be recorded, without suggesting that a definition register alone establishes data accuracy or decision quality.

03

A promising language output remained a research result

Ninety-six of 1200 test service briefs contained at least one unsupported date or balance assertion. I supported withholding branch rollout and limiting the next research stage to ₹3.2 crore. A board could reasonably ask what further evidence would make a later proposal assessable, who would own its use and how staff would recognise unsupported statements. The case does not report a later error-free result. I would resist allowing the absence of a counted issue in other drafts to become a general declaration of suitability. The decision concerns the evidential basis for proceeding, with privacy, risk, technology and business authority still separately accountable.

My first year on a board

I would begin by understanding what the board uses as its recurring evidence and which decisions depend most heavily on its interpretation. I would read the relevant committee terms, speak through approved channels with accountable executives and examine how the institution identifies definitions, source timing and unresolved limitations. The purpose would be to understand the existing arrangement before recommending a new register or analytical method.

I would then work with fellow directors to identify a small number of questions where my experience could add value. One might concern the meaning of a customer relationship; another might concern the version of management evidence retained after a refresh. I would seek the appropriate specialist view and avoid turning an oversight role into a parallel data-management function. During the first year I would also assess my own preparation, the quality of challenge I was contributing and whether the time commitment remained realistic. A useful contribution should improve collective understanding without displacing management responsibility.

Conflicts and their management

Before considering a seat I would disclose employment, shareholder connections, advisory history, suppliers and other relationships relevant to the proposed institution. Banking data can involve sensitive competitive and customer interests, so that discussion would need an approved confidential process. A public website should not attempt to settle independence through a general statement or publish restricted relationship details. I would ask what permissions and continuing reviews were required and be prepared to decline if the contribution could not be made with appropriate separation. The fictional profile supplies no finding of independence and no assurance that a particular appointment is available.

My independence statement

My employment, institutional shareholder relationships, analytical suppliers and client history would need disclosure through the proposed board’s process. An independence conclusion belongs to that specific appointment and its applicable conditions; this fictional public record does not establish one.

Governance learning and readiness

IICA Independent Directors’ Databank: Not yet registered

The invented candidate has not registered in the Indian independent-director databank and claims no exemption. Before any real appointment discussion advances, I would obtain current guidance on the relevant preparation, registration and assessment position for that institution.

  • Develop understanding of a director’s collective responsibilities beyond the executive task of preparing data recommendations.
  • Study the institution’s financial reporting, risk assurance and technology oversight arrangements before proposing a committee contribution.
  • Learn how the particular board handles disagreement about evidence, relationships and the boundaries between management and oversight.

Committee contribution

Chair and member readiness
CapacityCommittees
Ready to joinData or technology oversight committee examining the evidence behind management information and analytical uses

Board and committee exposure

Presented to the Board or a committee

Nivralen Bank

Board

April 2020 — present

Present the meaning, provenance and limitations of management data as CDO; this executive exposure does not include a statutory director seat.

Capacity and preferences

Time available
26 days per year
Current directorships
0
Sectors
Banking and financial-services institutions · Businesses with complex customer-record relationships · Established organisations introducing analytical or generated management summaries
Company type
An established Indian financial institution with clear business ownership of data and separate specialist assurance
Company stage
An institution reviewing how its management evidence is defined, explained and used

The seat I am pursuing

I would consider a first non-executive opportunity where the board needs a practical understanding of data meaning and analytical evidence. The institution should have clear executive accountability and an openness to discussing limitations without treating every qualification as a failure. My proposed availability is twenty-six annual days, subject to employer permission and the actual demands of preparation, induction, meetings and travel. I would not offer to chair a specialist committee simply because the CDO title sounds relevant. Committee membership and learning would need to be matched to the board's needs and the applicable appointment conditions.