01
Who is the customer for the journey back?
I would examine the Pune–Ahmedabad account through forty-eight weekly outbound departures and eleven initial return bookings. The seminar would retain Kunal Tervade’s argument that a ₹64 crore depot expansion could help create market presence, then consider the selected six-month ₹3.8 crore commercial pilot. Participants would read the final eight-week average of twenty-three return bookings as progress that remained incomplete. They would not be asked to infer profit, full network balance or the suitability of every load from the count. I would connect the return-market question with the next strategic commitment while operating colleagues retained responsibility for service evidence. A real session would require permitted records and appropriate professional participation. This fictional proposal claims no delivered engagement. The intended contribution is a clearer account of the customer and purpose in the other direction, including the cost of delaying physical presence and the questions still open after a positive but partial commercial result.