Chief Information Officer / Europe · Global perspective
IngridDuvall
Connecting technology investment to enterprise outcomes.
I connect enterprise technology decisions with the way an organisation serves customers, manages risk and gets work done.
- Board appointments
- Advisory roles
- Speaking invitations
04
Data governance
62%
Applications retired
Simplified estate in three years
99.98%
Core platform availability
Through a full modernisation
₹740 Cr
Run-cost released
Reinvested in digital products
14
Countries on one ERP
From nine legacy systems
I believe
Enterprise technology must support change while keeping essential work dependable. I begin with business capabilities, make dependencies visible and agree ownership of the transition with operating leaders. Resilience and adoption belong in the investment case from the start.
— Ingrid Duvall
The work
Decisions that moved the needle.
- 01
Enterprise modernisation
A fragmented application estate was making business change harder to coordinate. I established an enterprise roadmap grounded in business capabilities, mapped critical dependencies and agreed a staged transition with the operating teams. The work gave sponsors a clear view of what each phase enabled and prevented local projects from creating new enterprise constraints.
- 02
Resilience programme
Resilience had been discussed as a technical topic detached from business continuity. We mapped critical services to their technology dependencies, clarified recovery responsibilities and rehearsed decision-making across teams. The programme made ownership visible and turned resilience into an operating conversation involving the people who would make decisions during disruption.
- 03
Data transformation
Different business units used the same terms for different measures. I convened business owners and technology leaders to establish shared definitions, ownership and practical controls around important data. We began with specific decisions that needed better information, allowing the value of governance to be demonstrated through everyday use.
Boardroom
Seats at the table.
Westmoor Housing Finance
Independent Director
IT Strategy (Chair) · Risk
2022 — Present
The Digital Public Goods Council
Advisory Board Member
Cyber Resilience Working Group
2020 — Present
Others say
Word from the boardroom.
Made technology a boardroom conversation about outcomes, not acronyms.
Modernised the core while the business kept running at full speed. A rare combination of courage and care.
An invitation
Let's talk properly.
Bold mandates, difficult turnarounds, board seats that need conviction — I want to hear about them.
- Board appointments
- Advisory roles
- Speaking invitations
office@ingridduvall.example