Harjit ZevthariChief Information Officer
Portrait of Harjit Zevthari

Chief Information Officer · India

HarjitZevthari

Make each record mean what the operation needs

The leading zeros looked expendable in the migration proposal I approved.

Open to
  • Board appointments
  • Advisory roles
  • Speaking invitations
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The record must say what happened, not merely what was captured

At Veqnari Hospital Linen Services in Jalandhar, I lead 26 IT colleagues through four heads. Our ₹7.6 crore annual operating expense is separate from ₹1.8 crore approved capital. The company runs six processing plants for 48 hospital customers and employs 680 people. FY ending March 2026 revenue was ₹112 crore and operating profit ₹9.4 crore. My responsibility is our information environment supporting that service; process assurance and the hospitals retain decisions about hygienic suitability and their respective professional obligations.

I began as a software developer in 1990 and moved into this service business in 2005. The physical work taught me to question assumptions that seemed harmless inside a database. A leading zero can distinguish two customer identifiers. Wet and dried weights describe different conditions. A reader can observe one tag more than once without another process occurring. Connecting systems requires those meanings to survive, even when removing them would make the data easier to combine.

The cases include a migration I approved with the wrong identifier treatment, an unsupported shortage calculation, repeated tag observations, timestamps interpreted in different zones and an availability view that included stock still in transit or under inspection. They do not end with a claim that software made the service clinically safe. They show how I corrected particular information assumptions, what the correction cost and which decisions still belonged with operating or professional colleagues.

Removing leading zeros collapsed distinct identities

A 2019 migration rehearsal reduced 1,240 text identifiers to 1,192 unique numeric keys. Forty-eight pairs, affecting 96 identifiers, collided. We stopped before production cutover, retained the original identifiers and spent ₹36 lakh on rework, delaying the programme by six weeks.

A weight difference did not establish missing linen

A reviewed cohort weighed 10,000 kg on wet collection and 8,400 kg after cleaning and drying. The 12,000-piece count reconciled. We withdrew a proposed ₹2.88 lakh shortage charge derived from the 1,600 kg difference at ₹180 per kg; the comparison did not establish a loss.

A reader observed more events than distinct articles

A doorway sample contained 3,600 read events for 2,400 distinct tags, including 1,200 repeat observations. We stopped treating each read as another wash cycle. A ₹18 lakh replacement proposal was withdrawn pending a valid usage basis, while ₹29 lakh of integration redesign was spent separately.

Current focus

I am making the handoff between machine observations and business records more explicit. An identity, a process event, a time reference and an availability state need different rules. The aim is to give colleagues evidence they can interpret, while leaving professional acceptance and customer allocation with the people authorised to decide them.

Conversations I welcome

I am considering one first outside board contribution where service systems and physical operations meet. I hold no statutory seat. My fictional IICA registration in February 2026 and assessment pass in August do not establish appointment eligibility. Twenty-two provisional days, employer consent and review of trust and commercial relationships would precede a commitment.

26

IT colleagues through four heads

₹7.6 crore annual IT operating expense

36 years

From cooperative software development to CIO

Five continuous appointments beginning July 1990

48

Hospital customers served by the company

Six regional processing plants and 680 company employees

A system should preserve the meaning of the thing it records. An identifier is not a quantity to simplify, a doorway read is not a completed wash and a timestamp needs its clock context. I want those distinctions settled before a convenient digital total becomes an operating decision.

Harjit Zevthari

Chief Information Officer

Areas of stewardship

Where accountability has been mine.

  1. IIdentity-preserving system integration
  2. IIMeasurements with their physical conditions
  3. IIIObservation and process-event distinction
  4. IVClock context and usable stock states

Selected work

Decisions, and what they changed.

I

Reversing the identifier conversion I had approved

In 2019, while head of IT, I approved a migration design that converted customer article identifiers from text to numeric keys.

The full account

II

Withdrawing a shortage charge built from unlike weight observations

A 2022 reporting routine compared the wet collection mass of a linen cohort with its mass after cleaning and drying.

The full account

III

Stopping repeated reader observations from becoming extra wash cycles

In 2023 we examined a doorway-reader sample containing 3,600 events for 2,400 distinct tags.

The full account

In the words of others

Trusted by those who appoint.

Harjit explained why the smaller reservation view was the one our evidence could support. He distinguished the state-integration work from the predictive proposal instead of presenting their price difference as an automatic saving.
Nandita ZeqshaviCEO, Veqnari Hospital Linen Services; fictional colleague
Harjit kept the reconstructed run links separate from our process decision. His team repaired the time context and gave us the evidence without treating a corrected system record as an assurance conclusion.
David QervuliProcess Assurance Head, Veqnari Hospital Linen Services; fictional colleague

The journal

Perspective, set down with care.

An invitation

Contact

I am considering one first outside board contribution where service systems and physical operations meet. I hold no statutory seat. My fictional IICA registration in February 2026 and assessment pass in August do not establish appointment eligibility. Twenty-two provisional days, employer consent and review of trust and commercial relationships would precede a commitment.

Open to
  • Board appointments
  • Advisory roles
  • Speaking invitations
Write to Harjit

office@harjitzevthari.example