Mira ZheqerniChief Information Officer
Portrait of Mira Zheqerni

Chief Information Officer · India

MiraZheqerni

Demonstrate the work, not just the component

The database had been restored, and I told management that the recovery test was successful.

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Demonstrate the work, not just the component

I am CIO of Nevqemzi General Assurance, a fictional commercial insurer based in Indore. Eighty-two technology employees work through six heads, with sixteen contractors counted separately. My authority covers ₹22.6 crore annual operating expense and ₹8.3 crore approved change investment. The enterprise has 740 employees across eighteen branches and ₹1,680 crore gross written premium for FY ending March 2026. That premium measure is not revenue or the technology budget, and system behaviour does not settle an insurance decision.

My twenty-eight years began in distribution systems, where a successful integration meant more than receiving a response. Moving into insurance made that distinction more consequential. A restored database may not include the documents a colleague needs. A disconnected screen may display an older snapshot while calling it current. A readable browser preview may export an unusable document. I want evidence tied to the whole task, with the professional decision and the technical result kept distinct.

In 2019 I called a recovery test successful after restoring the database. An exercise using 240 invented representative tasks then found that 48 could not retrieve attachments held in a separate document store; 192 completed. We broadened the recovery scope and funded ₹1.4 crore of change plus ₹18 lakh annual exercise and support expense. Retesting the same tasks produced 231 passes and nine still requiring an assisted route while repair continued. The original success statement had been mine, and it described less than the business needed.

A cached view needed to declare its age

Eleven of seventy-four reviewed offline lookups were older than the latest authorised source, while sixty-three were current in that review. We made snapshot time and connection state visible and provided a route for current verification. The finding did not mean eleven policies were incorrect.

An interface depended on somebody owning the renewal

A certificate expiry interrupted two of twelve partner interfaces for ninety-four minutes. Reviewing thirty-six service certificates found nine without an accountable owner and twenty-seven with one. A ₹48 lakh response assigned ownership and renewal testing, while delaying a reporting release by two weeks.

A browser preview did not establish a usable exported document

Seventeen of sixty illustrative policy-summary documents had clipped Hindi-script text in PDF export despite a legible preview. Retesting after change produced fifty-seven passes and three withheld from release. We kept an assisted verified-document route and the authorised content review.

Current focus

Recovery and service evidence that follows the colleague's entire task. I want scope, freshness, ownership, representative test material and the actual exported document to remain visible when technology progress becomes a decision to release or rely on a service.

Conversations I welcome

A first outside non-executive contribution after employer agreement and qualified company-specific assessment. I have no statutory directorship and hold 0.4% inside the employee vehicle. Databank registration and proficiency assessment were completed in March and September 2026 in this fictional account; twenty-two days remain provisional.

82

Technology employees

Six heads; sixteen contractors counted separately

₹22.6 crore

Annual operating expense

₹8.3 crore approved change investment is a separate authority

28 years

Systems career

Analysis entry July 1998; CIO since January 2021

A component can pass its test while a colleague still cannot finish the work. I ask what the evidence actually demonstrates, which dependency is outside the test and how the remaining limitation will be handled. A narrower honest result is more useful than a successful label that asks operations to discover the missing condition later.

Mira Zheqerni

Chief Information Officer

Areas of stewardship

Where accountability has been mine.

  1. IRecovery of complete business tasks
  2. IIFreshness and connection-state communication
  3. IIIOwnership of service dependencies
  4. IVRepresentative testing and usable document output

Selected work

Decisions, and what they changed.

I

I declared recovery complete while forty-eight tasks lacked their documents

In 2019 I described a database-restoration exercise as a successful recovery test.

The full account

II

The offline screen needed to say when its view was last confirmed

In 2022 a review examined seventy-four offline lookups of policy-status information at branches.

The full account

III

A certificate had an expiry date but no accountable renewal owner

In 2023 certificate expiry interrupted two of twelve partner interfaces for ninety-four minutes.

The full account

In the words of others

Trusted by those who appoint.

Mira retained the nine unfinished recovery tasks in the account. She did not let an improved result erase the support and repair still required.
Faisal ZeqvenmiCEO, Nevqemzi General Assurance; fictional colleague
She asked what the disconnected screen could honestly tell a colleague and funded the verification route, rather than treating the extra explanation as a substitute for operating support.
Leena QezvemniCOO, Nevqemzi General Assurance; fictional colleague

The journal

Perspective, set down with care.

An invitation

Contact

A first outside non-executive contribution after employer agreement and qualified company-specific assessment. I have no statutory directorship and hold 0.4% inside the employee vehicle. Databank registration and proficiency assessment were completed in March and September 2026 in this fictional account; twenty-two days remain provisional.

Open to
  • Board appointments
  • Advisory roles
  • Speaking invitations

office@mirazheqerni.example