The leadership journal
A completed work record and a continuing occupier experience can both be accurate. I examine how a property operating account should hold them together without turning every repeat report into a verdict on the repair.
Read the essayA booking joins several promises that may not yet agree. I examine the difference between a requested appointment, confirmed occupier access and a visit that the contractor and building can actually support.
Read the essayA reduction in occupied area can invite an equally simple service cut. I examine a cleaning decision I got wrong, the common-space use I underestimated and the cost account needed when a scope has to be restored.
Read the essay