Nadia Marin / Chief Information Officer
Perspectives from a life in leadership.
The latest essay
Retail technology programmes are usually planned forward from a vendor's end-of-support date. In grocery they should be planned backwards from the trading year and from every device on the shop floor, and the vendor's date should be bought out when the two collide.
Read the essayRetail technology programmes are usually planned forward from a vendor's end-of-support date. In grocery they should be planned backwards from the trading year and from every device on the shop floor, and the vendor's date should be bought out when the two collide.
Machine-learning forecasts now place a growing share of fresh-food orders in European supermarkets. They should be judged on waste and late-day availability rather than headline accuracy, and they should order on their own only where they can show how uncertain they are.
Boards usually ask how likely a payments, network or cyber outage is. The more useful question is how long each store can keep selling with nothing behind it, and whether someone owns the answer as carefully as they own a new system.