Freya LangfordChief Data Officer · Essays & perspective

Freya Langford / Chief Data Officer

Three arguments about what a retailer's meters should be used for

Perspectives from a life in leadership.

The latest essay

Hardship and customer data6 min read

Read the meter for hardship before you read it for debt

Interval data can show an energy retailer that a household is struggling months before a missed bill. Retailers should use that signal only to offer help, build the separation into their systems, and say publicly what the separation costs.

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The archive.

Hardship and customer data

  1. Hardship and customer data6 min read

    Read the meter for hardship before you read it for debt

    Interval data can show an energy retailer that a household is struggling months before a missed bill. Retailers should use that signal only to offer help, build the separation into their systems, and say publicly what the separation costs.

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Rooftop solar forecasting

  1. Rooftop solar forecasting5 min read

    Forecast the roof, not the region

    A retailer's midday load is shaped by its own customers' panels, not the region's. Buying a regional solar estimate hedges somebody else's customers; the forecast should be built from the retailer's own meters and owned by the business that carries the risk.

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Climate reporting data

  1. Climate reporting data5 min read

    An emissions figure should be reconciled like revenue

    Mandatory climate statements make emissions part of the annual report that directors sign. For a gentailer most of those emissions come from customers' gas and purchased electricity, and they should be calculated from billed volumes under the controls that govern revenue.

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