Malcolm GrantChief Human Resources Officer · Essays & perspective

Malcolm Grant / Chief Human Resources Officer

Three arguments about how a bank pays, trains and replaces its people

Perspectives from a life in leadership.

The latest essay

Incentive design and conduct5 min read

Pay the branch for the account the customer keeps

A shorter points table still tells a banker that the next product is the job. Branch pay should be funded by what customers are still using months later, and the people who investigate sales misconduct should help design it.

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The archive.

Incentive design and conduct

  1. Incentive design and conduct5 min read

    Pay the branch for the account the customer keeps

    A shorter points table still tells a banker that the next product is the job. Branch pay should be funded by what customers are still using months later, and the people who investigate sales misconduct should help design it.

    Open essay

Hybrid work in control functions

  1. Hybrid work in control functions5 min read

    Hybrid work in a bank's control functions is a training decision

    Arguments about office attendance in compliance, risk and audit usually turn on productivity or culture. The better question is how a junior analyst learns to challenge a business line, and how much of that learning depends on being in the room.

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Succession for regulated roles

  1. Succession for regulated roles5 min read

    An emergency name in the binder is not a successor for a control role

    Banks usually record an acting successor for each critical control role. Boards should instead ask for evidence that the person has already done a meaningful part of the job, and accept the cost of the assignments that produce that evidence.

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