Felix BergstromChief Information Officer · Essays & perspective

Chief Information Officer Europe · Global perspective

Felix Bergstrom

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Modernisation3 min read

Modernisation begins with a business capability

An application replacement is easier to describe than the business change it is meant to enable.

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Portrait of Felix Bergstrom
Felix Bergstrom · Chief Information Officer

The conviction behind the work

Enterprise technology must support change while keeping essential work dependable. I begin with business capabilities, make dependencies visible and agree ownership of the transition with operating leaders. Resilience and adoption belong in the investment case from the start.

  1. 02

    Resilience is a cross-functional rehearsal

  2. 03

    Technology adoption has an operating owner

Applications retired
62%
Simplified estate in three years
Core platform availability
99.98%
Through a full modernisation
Run-cost released
₹740 Cr
Reinvested in digital products
Countries on one ERP
14
From nine legacy systems

Beyond the page

The record behind the perspective.

In the boardroom

  • Westmoor Housing FinanceIndependent Director · 2022 — Present
  • The Digital Public Goods CouncilAdvisory Board Member · 2020 — Present

Recognition

  • CIO 100The Technology Leaders Review · 2024
  • Digital Transformation of the YearThe Enterprise Technology Awards · 2022

In conversation

  • “Retiring 600 applications without breaking the business”The Technology Leaders Review · 2025
  • “What boards should ask about cyber resilience”The Boardroom Review · 2024
  • “Episode 98 — Technology debt is a strategy decision”The Leadership Ledger podcast · 2023
Made technology a boardroom conversation about outcomes, not acronyms.
Priya RamanChair, Risk Committee, Westmoor Housing Finance
The full record ↗

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