Public-sector buyers now ask where their data is stored. The more useful question is who can reach it, from which country, under whose law, and how the provider would know if any of that changed.
Public-sector buyers now ask where their data is stored. The more useful question is who can reach it, from which country, under whose law, and how the provider would know if any of that changed.
IT services firms hold years of their clients' tickets, logs and documents, and the case for training shared AI models on them looks compelling. Without each client's explicit and revocable agreement, it turns a service provider into something its contracts never described.
Running other organisations' systems produces operational data that could make a valuable benchmark. I argue that such products should be sold only to the clients who contribute to them, with disclosure rules borrowed from official statistics, and never to the vendors who sell to those clients.