Daniel Tremblay / Chief Human Resources Officer
Perspectives from a life in leadership.
The latest essay
Lone-worker devices save lives only if technicians trust them. Earn that trust by writing the limits on location data into the collective agreement, auditing them jointly and declining the productivity uses the data invites.
Read the essayLone-worker devices save lives only if technicians trust them. Earn that trust by writing the limits on location data into the collective agreement, auditing them jointly and declining the productivity uses the data invites.
Offshoring cases compare cost per contact and leave out the contact centre's role as the first rung of field and network careers. A telecom company should price that route before deciding, and keep the calls that depend on the crews close to them.
When an acquisition brings a second workforce into a bargaining unit, employers often treat seniority integration as the union's internal business. It is the employer's business too, and the fairer default is to merge lists by real service, with temporary protections for those who lose ground.