Dispatch 01 / India · Global perspective
Modernisation begins with a business capability
An application replacement is easier to describe than the business change it is meant to enable.
Read this dispatchChief Information Officer · India · Global perspective
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Start a conversationThe work behind the notes.
Explore the career →
2020 — Present
Chief Information Officer
Aldermoor Group2016 — 2020
Vice President, Enterprise Technology
Fairhaven Holdings2011 — 2016
Head of Enterprise Architecture
Meridian Consolidated2006 — 2011
Programme Director, Core Systems
Westmoor Housing Finance
The journal
Further reading.
- 02
Resilience is a cross-functional rehearsal
A recovery plan is incomplete if the people who must make decisions have never worked through it together.
- 03
Technology adoption has an operating owner
A system can be available without becoming the organisation's way of working.
A leadership conviction
Enterprise technology must support change while keeping essential work dependable. I begin with business capabilities, make dependencies visible and agree ownership of the transition with operating leaders. Resilience and adoption belong in the investment case from the start.
- Applications retired
- 62%
- Simplified estate in three years
- Core platform availability
- 99.98%
- Through a full modernisation
- Run-cost released
- ₹740 Cr
- Reinvested in digital products
- Countries on one ERP
- 14
- From nine legacy systems
Beyond the page
The record behind the perspective.
Recognition
- CIO 100The Technology Leaders Review · 2024
- Digital Transformation of the YearThe Enterprise Technology Awards · 2022
In conversation
- “Retiring 600 applications without breaking the business”The Technology Leaders Review · 2025
- “What boards should ask about cyber resilience”The Boardroom Review · 2024
- “Episode 98 — Technology debt is a strategy decision”The Leadership Ledger podcast · 2023
Formation
- M.Tech, Computer ScienceIndian Institute of Technology · 2001
- Certified Information Security ManagerISACA · 2014
- MBA, Strategy & FinanceWestbrook School of Management · 2004
Made technology a boardroom conversation about outcomes, not acronyms.
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