Carry the context across every connection

I lead technology at Fervali Hearing Services from Kohima. Our three centres in Kohima, Dimapur and Guwahati support scheduled appointments and outreach. The company has 230 employees and recorded ₹48 crore revenue in the year ended March 2026. I lead nineteen IT colleagues through three managers, with ₹5.2 crore annual operating expense and ₹1.1 crore approved capital expenditure. My work supports clinical and service teams; it does not give me authority to make a hearing assessment or prescribe a device.

I began in software support in 2005, moved into care-service administration and learned that a technically successful transaction can leave an important question unresolved. A record arriving from an outreach visit may duplicate an existing entry. An appointment reminder may reach a phone shared with someone else. A vendor account may remain enabled after its internal sponsor has left. A restored database may open while the attachments needed to interpret it are absent. These are different problems, and I do not group them under a single claim of digital transformation.

The cases below show how we examined those boundaries. Clinical colleagues owned the reconciliation of disputed records. People using the service helped explain communication preferences. Managers had to take responsibility for vendor access, and service owners participated in recovery exercises. The costs and populations are stated so that the result can be assessed at its actual scale. Our mission-oriented ownership gives us reasons to care about access, but it does not turn an IT intervention into evidence of clinical benefit or establish a charitable status.

Current focus

I am making the handoffs between outreach, centres and technical suppliers easier to question. The priority is a usable account of what arrived, what remains uncertain, who can decide and what evidence supports the reported completion.

Conversations I welcome

I am exploring a first external board appointment with a technology-risk contribution, provisionally eighteen days a year and subject to preparation, employer consent and the actual duties involved.