Adrian MoreauChief Information Officer · Essays & perspective

Adrian Moreau / Chief Information Officer

Three positions on how an operator should change its systems

Perspectives from a life in leadership.

The latest essay

Billing migration and customer harm5 min read

Judge a billing migration by each customer's first bill

Telecom billing migrations are usually declared successful when the data reconciles after cut-over. The test that protects customers comes weeks later: whether each migrated customer's first bill matches their own history or differs for a reason someone can state.

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Billing migration and customer harm

  1. Billing migration and customer harm5 min read

    Judge a billing migration by each customer's first bill

    Telecom billing migrations are usually declared successful when the data reconciles after cut-over. The test that protects customers comes weeks later: whether each migrated customer's first bill matches their own history or differs for a reason someone can state.

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NIS2 and supply-chain access

  1. NIS2 and supply-chain access5 min read

    Under NIS2, count the people who hold access, not the suppliers

    Telecom boards now carry explicit responsibility for overseeing cybersecurity measures. A supplier register and a maturity score do not let them see the exposure that matters most: how many named people, employed by whom, can change billing rules, network configuration or customer records today.

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Sourcing business support systems

  1. Sourcing business support systems5 min read

    Hand an integrator the work, never the knowledge of how you charge

    Operators that outsource their billing platforms often give away, without noticing, their own understanding of how customers are charged. The build, testing and running can sit with an integrator; the people who understand the rating rules and their history should stay on the operator's payroll.

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