Tell me what your customers are promised

If you chair or advise a board that is considering an independent director, tell me what the organisation promises its customers or members and where the board wants a clearer view of how those promises are understood. The ownership model, the committee you have in mind, the expected meeting calendar and any relationships with insurers, brokers or veterinary businesses would help me judge quickly whether a conversation makes sense. I remain chief marketing officer of Tamberlow, so any appointment needs the consent of our chief executive and board and a relationship review before I could accept. I am glad to speak in English or French. Policyholders with a claim, a renewal or a complaint should contact Tamberlow's service team, which can act on an account; I cannot do so through this site. Brokers and clinics seeking partnership terms should approach our distribution team.