The leadership journal

Ideas worth the board's time.

Essays on operating model design and service delivery, written for the people who carry the decisions.

Operating models · September 2026 · 3 min read

Functions can meet their own targets while customers experience delay between them.

Supply chain · June 2026 · 3 min read

Demand commitments and delivery capacity belong in the same discussion.

Execution · March 2026 · 3 min read

A local cost improvement can create rework elsewhere or move effort to the customer.