The journey so far
Chief Operating Officer · Japan · Global perspective
Turning enterprise ambition into dependable execution.
I help organisations deliver on the promises they make to customers.
97.6%
On-time delivery
Up from 81% across the network
₹1,150 Cr
Cost removed
Without reducing service quality
64
Sites run
Plants, warehouses and service centres
−48%
Safety incidents
Over three operating years
The compass
Operations should make dependable delivery repeatable. I make ownership and constraints visible, listen to frontline evidence and improve the whole workflow rather than optimise one function at another's expense.
The route
Waypoint 01 · 2006 — 2012
Calder Logistics
Ran the group's largest site and learned that operating discipline begins with the people closest to the work.
Waypoint 02 · 2012 — 2017
Harrow & Vale Industries
Redesigned a fragmented supply network into three regional hubs, improving service and resilience at once.
Waypoint 03 · 2016 — 2020
Fairhaven Holdings
Managed operating teams through process redesign and service improvement.
Waypoint 04 · 2020 — Present
Aldermoor Group
Leading enterprise operating performance, delivery reliability and capacity decisions.
Expeditions
01
An organisation had grown through local improvisation, leaving hand-offs between commercial and delivery teams unclear. I mapped the end-to-end workflow with team leaders, assigned ownership at the points where work crossed functions and established a shared escalation routine. The redesign made service commitments and capacity decisions part of the same conversation.
02
Delivery teams were responding to recurring exceptions as if each were new. We separated demand variation from avoidable process failure, reviewed the causes with frontline colleagues and gave recurring issues a named owner. The operating review shifted from reporting yesterday's misses to removing the conditions that produced them.
03
A productivity programme risked moving costs from one function to another without improving the customer outcome. I introduced end-to-end measures alongside local targets and tested changes in a contained operating unit before wider adoption. Quality, workload and service reliability remained visible throughout the decision.
Terrain
Languages
Harbours
Independent Director
Operations & Safety (Chair) · Risk
2023 — Present
Advisory Board Member
Workforce Development
2020 — Present
Fellow travellers
Turns ambition into an operating system people can actually run.
Safety, service and cost improved together. I had not seen that before.
Dispatches
Functions can meet their own targets while customers experience delay between them.
Read the essayDemand commitments and delivery capacity belong in the same discussion.
Read the essayA local cost improvement can create rework elsewhere or move effort to the customer.
Read the essayRecognition
Coverage
The Operations Excellence Journal · 2025
“From 81% to 97% on-time without a single new plant”
The Boardroom Review · 2024
“What boards should see in an operations review”
The Leadership Ledger podcast · 2023
“Episode 109 — Keeping the promise to customers”
An invitation
For board, advisory and leadership conversations where operating model design matters.
office@emiaoki.example