Welcome

Elise Keller

Chief Operating Officer · Europe · Global perspective

Turning enterprise ambition into dependable execution.

I help organisations deliver on the promises they make to customers.

Happy to discuss

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A personal note

Operations should make dependable delivery repeatable. I make ownership and constraints visible, listen to frontline evidence and improve the whole workflow rather than optimise one function at another's expense.

With warm regards,Elise

Subjects I care about

The conversations I am always glad to have.

01Operating model design
02Service delivery
03Supply chain resilience
04Performance improvement

97.6%

On-time delivery

₹1,150 Cr

Cost removed

Sites run

−48%

Safety incidents

Stories from the work

Each began with a difficult question.

01Operating model redesign

An organisation had grown through local improvisation, leaving hand-offs between commercial and delivery teams unclear. I mapped the end-to-end workflow with team leaders, assigned ownership at the points where work crossed functions and established a shared escalation routine. The redesign made service commitments and capacity decisions part of the same conversation.

02Delivery reliability

Delivery teams were responding to recurring exceptions as if each were new. We separated demand variation from avoidable process failure, reviewed the causes with frontline colleagues and gave recurring issues a named owner. The operating review shifted from reporting yesterday's misses to removing the conditions that produced them.

03Productivity and quality

A productivity programme risked moving costs from one function to another without improving the customer outcome. I introduced end-to-end measures alongside local targets and tested changes in a contained operating unit before wider adoption. Quality, workload and service reliability remained visible throughout the decision.

Kind words