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Leadership & perspective

Chief Strategy Officer · India

2026-08-12 edition

Rustom Tevqesni

I want a growth proposal to carry the obligations, dependencies and unfinished choices that remain after its most persuasive sentence.

Leading article

Let the proposal reveal what the company will still owe

The acquisition paper contained a phrase I should have challenged before anyone else read it: contracted recurring revenue. I had used it for ₹42 crore of sales to customers who had bought repeatedly. In the underlying account, ₹14 crore related to defined current agreements and ₹28 crore came from discretionary reorders. Repeat behaviour had become a contractual claim through my classification. The distinction mattered even though neither category made future revenue unconditional.

That was in 2020, after I became chief strategy officer at the invented Navqetri Writing Stores. The proposed purchase of Davqerzi Institutional Writing was ₹112 crore. We corrected the account, deferred the proposal and funded ₹54 lakh of commercial diligence. CFO Zubin Nevqesmi and qualified advisers retained valuation and legal interpretation. I could not turn a better commercial description into authority over their conclusions. The purchase did not complete in this story, and ₹112 crore is not an avoided-loss figure.

I grew up in Navsari in a Parsi family and completed commerce at the fictional Veqzerni Commerce College in May 1989. That July I joined Zhevqeri Consumer Research as an analyst. It was a forty-five-person firm with ₹6.8 crore revenue for the financial year ending March 1990. I worked in a five-person group with no direct reports or delegated spending. Research taught me to ask what a response or observed purchase actually described before attaching a broader conclusion to it.

In July 1996 I became research manager. Zhevqeri employed 130 people and recorded ₹29 crore revenue for the financial year ending March 1997. I led nine colleagues within ₹72 lakh annual function expense, reporting to a partner. A manager had to make uncertainty usable to a client without hiding it inside qualifications that nobody could apply. I began to distinguish questions about customer interest, purchasing frequency and a business's ability to serve that interest economically.

I joined Navqetri in September 2004 as head of planning. The retailer had 120 employees and ₹42 crore revenue for the financial year ending March 2005. Six planning colleagues worked within ₹1.1 crore annual expense under the CEO. Moving from research into the operating company changed my relationship with a recommendation. The business would live with stock, staffing, customer expectations and the decisions displaced by a proposal after the presentation ended. Planning needed to describe those consequences as well as the commercial opportunity.

From April 2013 I was strategy-development director. This was a management title without a statutory appointment. Navqetri employed 210 people and recorded ₹83 crore revenue for the financial year ending March 2014. Ten colleagues worked through two leads within ₹2.6 crore annual function expense under the CEO. I learned to connect an expansion narrative with the commercial arrangements and shared resources it required. Those habits did not prevent my later acquisition classification error; experience can make an attractive shorthand feel more familiar than it deserves.

I became CSO in January 2020 and now lead fourteen strategy colleagues through three leads within ₹4.2 crore annual expense. CEO Anika Delqevri retains enterprise execution, while financial valuation and funding remain with the CFO. The business has eighteen showrooms and 260 employees, with ₹118 crore revenue and ₹9.6 crore operating profit for the year ending March 2026. The founding family holds 41%, growth investors 40% and employees 19%, including my 0.6%. I do not hold a statutory seat or company P&L authority.

My more recent work concerns a licence minimum that changed the effective royalty, the inventory and support retained in a franchise proposal, five initiatives competing for six specialists and the continuing support behind a product exit. The decisions have different evidence and unfinished work. They should not become interchangeable claims of transformation or savings. I try to keep the cost of the chosen path and the opportunity given up in the same account.

I am based in Surat and work in Gujarati, Hindi and English. Fictional IICA databank registration was completed in August 2026; proficiency assessment is unfinished and no exemption is claimed. Twenty-three provisional days are subject to employer agreement, preparation and the actual demands of an appointment. I would bring commercial questions to collective oversight while learning beyond my sector and accepting that another director may see a consequence my own strategy account has missed.

Continued on the profile page →

Let the proposal reveal what the company will still owe

I am the chief strategy officer of Navqetri Writing Stores in Surat. We are a fictional retailer and institutional wholesaler of premium pens, refills and notebooks, with eighteen showrooms and 260 employees. I lead fourteen strategy colleagues through three leads within ₹4.2 crore annual function expense. The company's ₹118 crore revenue is context for that work, not a P&L delegated to me.

My thirty-seven years began in consumer research. Over time I became more interested in the distinction between a persuasive account of demand and a commitment a company can actually rely on. A customer may return without being obliged to buy. A franchise partner may fund a shop while we still carry stock and support. A product can leave the catalogue while its owner still needs a compatible refill.

In 2020 I put ₹42 crore of repeat-customer revenue into a contracted-recurring category for a proposed acquisition. Only ₹14 crore related to defined current agreements; ₹28 crore came from discretionary reorders. I owned the classification. We corrected the paper, deferred the ₹112 crore proposal and funded ₹54 lakh of commercial diligence. Neither category justified treating future revenue as unconditional. The account retains my error rather than presenting the correction as an insight I had from the start.

A minimum changes the royalty account

A proposed licence called for the greater of ₹24 lakh annually or 8% of defined sales. At ₹2 crore sales, ₹24 lakh is an effective 12%, not 8%. We declined the broad rollout commitment and funded a separate six-location research programme under distinct pilot terms.

Someone still had to finance the stock

Ten proposed franchise partners would fund ₹9 crore of fitout, but Navqetri would retain ₹3.2 crore inventory funding and forecast ₹76 lakh annual support. The board limited the first wave to three, subject to qualified terms; the ten-location proposal did not become ten opened stores.

The exit decision had a continuing customer

Retiring six slow-selling fountain-pen models left a reviewed cohort of 12,000 historical unit sales. A ₹1.2 crore parts and service-planning budget supported a commercial route through March 2032. The sales cohort is not a count of active users or an accounting provision.

Current focus

Commercial strategy that gives decision-makers a clear view of contractual dependence, retained investment, shared capacity and obligations after an exit. I want the proposed benefit to travel with the conditions needed to make it credible.

Conversations I welcome

A first outside non-executive contribution after relevant preparation and relationship review. I hold 0.6% within employee ownership, have no statutory seat and offer twenty-three provisional days. Fictional databank registration is complete; proficiency assessment remains unfinished.

From the desk of Rustom

An attractive strategic label can conceal a different kind of commitment. Repeat purchasing is not necessarily contracted revenue, partner investment does not remove our own capital needs, and deleting a product does not erase the customers who still use it. I work on the account that makes those distinctions available before the company decides.

— Rustom Tevqesni

In this edition

Commercial diligence and revenue dependence

The customer returned, but had not promised to return

My acquisition paper converted repeat purchasing into a contractual claim. The correction required a more faithful account of demand before valuation or transaction enthusiasm could proceed.

Commercial diligence and revenue dependence · 2026-08-12 · 5 min read

Franchise economics and retained investment

The partner paid for the shop; our obligations did not disappear

A franchise proposal separated visible fitout from the inventory and support retained by the retailer. Capital-light expansion needed an account of whose capital, whose costs and which unfinished conditions.

Franchise economics and retained investment · 2026-09-03 · 5 min read

Product exits and continuing commercial responsibility

The catalogue ended the model before the customer had finished using it

Retiring a slow-selling range left a continuing relationship with past buyers. A strategic exit needed a support account whose horizon, funding and unresolved feasibility remained explicit.

Product exits and continuing commercial responsibility · 2026-10-02 · 5 min read

Dispatches from practice

Case 01

I described repeat orders as a contractual commitment

In 2020 I prepared the commercial account for a proposed ₹112 crore acquisition of Davqerzi Institutional Writing. I classified ₹42 crore of revenue from repeat customers as contracted recurring revenue. The underlying split was ₹14 crore associated with defined current agreements and ₹28 crore from discretionary reorders. I had converted an observation about past purchasing into a stronger claim about commitment. That classification was mine, not an error I discovered in somebody else's completed work.

The deal team wanted to retain the original account because repeated purchasing was an important part of the proposition. I accepted its commercial relevance but could no longer accept the category. We corrected the paper, deferred the proposal and funded ₹54 lakh of commercial diligence. The delay gave up the preferred transaction timetable. It did not establish that the business was unattractive or that discretionary customers would stop buying; it established that the paper had described their relationship incorrectly.

CFO Zubin Nevqesmi retained financial valuation, and qualified advisers retained interpretation of the actual agreements. Even the ₹14 crore category did not make future revenue unconditional. Periods, scope and conditions still mattered. My work was to give those specialists and the board a faithful commercial account, including uncertainty, rather than reach a new purchase price through an informal strategy calculation.

The proposed acquisition did not complete in this fictional account. The ₹112 crore therefore remains a proposal, not money saved or loss prevented, and the ₹54 lakh is diligence funding rather than an achieved return. The lesson changed how I describe the source of confidence in a growth case. Habitual demand, a current agreement and a future enforceable obligation are different propositions. A senior strategist should preserve the distinction even when a shorter phrase would make the opportunity easier to present.

Case 02

The eight-percent licence could require twelve percent of sales

In 2022 we reviewed a brand licence for a proposed twenty-eight-location programme. That was an expansion proposal, not a description of Navqetri's current eighteen-showroom network. The draft commercial basis required an annual payment equal to the greater of ₹24 lakh or 8% of defined sales. At ₹2 crore sales, 8% would be ₹16 lakh, so the minimum would govern at ₹24 lakh—an effective 12% of that scenario's sales.

At ₹3 crore sales, 8% becomes ₹24 lakh. That is the crossover between the two payment calculations, not a profit break-even point. Product costs, people, occupancy, marketing and other commitments remained outside this limited comparison. The expansion team favoured accepting the broad licence before a competing retailer did. I asked us to evaluate the obligation at the demand levels we could reasonably examine rather than let the familiar percentage stand for the whole agreement.

We declined the broad rollout commitment and funded ₹48 lakh of proposition research at six locations under separately agreed pilot terms. Those terms were not assumed to carry the proposed annual minimum. Qualified legal and finance colleagues remained responsible for the actual contract and economics. The decision gave up a rapid branded footprint and the associated claim of scale; it bought a more bounded way to learn whether the proposition deserved a larger commitment.

No completed licence rollout or profitable pilot is claimed here. The ₹48 lakh is research funding, not a saving against the rejected minimum, and the crossover arithmetic does not account for every cost. I learned to make the governing condition visible before discussing the most appealing rate. The useful board question was not whether eight percent sounded customary, but which obligation the company would actually face in each scenario and what evidence justified accepting it.

Case 03

Partner-funded fitout left inventory and support on our side

A 2023 proposal called for ten franchised locations, each with ₹90 lakh of fitout funded by its partner. The resulting ₹9 crore partner contribution supported a capital-light description. But the same model expected Navqetri to retain ₹3.2 crore inventory funding and forecast ₹76 lakh of annual support expense. The ownership of the fixtures did not settle the company's own funding or operating obligations.

The commercial team preferred to announce all ten locations together, using the partner investment as evidence that expansion could move quickly. I supported examining the format but asked that the retained stock and support be brought into the main decision account. They could not be treated as incidental merely because the most visible physical asset was funded elsewhere. Finance retained the funding assessment, and qualified advisers retained the actual franchise terms.

The board limited the first wave to three locations, subject to qualified terms and readiness review. It funded ₹31 lakh of preparatory work. This changed the ambition and timing of the first wave; it did not mean ten stores opened or that the three had already achieved a return. The proposal's ₹3.2 crore and ₹76 lakh figures remained a model for the ten-location arrangement rather than automatic amounts incurred by the smaller wave.

My contribution was the commercial dependency account and the recommendation to narrow the first commitment. I had no delegated authority to approve the capital myself. The outcome is a sequenced decision with conditions, not a proven franchise success. Calling a model capital-light can be informative, but only if the reader can see whose capital is reduced, what remains funded by the retailer and which recurring obligations accompany the growth. Removing the fitout from our side did not remove the need for that explanation.

Case 04

Five strategic priorities were requesting the same six people

In 2024 five proposed initiatives each requested three specialists from the same pool of six for concurrent first-quarter work. Individually, every plan contained a plausible resource request. Taken together, they demanded fifteen assignments from six people at the same time. The portfolio presentation had made five independent-looking choices out of one shared capacity constraint. I was responsible for bringing the dependency account into the strategy discussion.

The sponsors wanted to preserve all five first-quarter dates. Some proposed naming the specialists provisionally and resolving clashes during execution. I argued that a provisional name did not create another person's availability. Functional leaders retained allocation authority, but the board needed to understand that its apparent selection of five priorities also contained an unresolved choice about which work would receive the necessary expertise first.

We selected two first-wave workstreams and phased the other three. A ₹1.1 crore coordination and preparation programme supported the revised sequence. The first two design stages were completed in four months. That result is narrower than delivery of five whole programmes and does not establish their financial benefits. The other three first-quarter dates were surrendered rather than quietly kept as aspirational promises.

The work required sponsors to explain dependencies in a shared account and functional leaders to confirm actual assignments. Strategy did not become an unofficial line manager for the specialists. My recommendation made the collision visible and offered a sequence the authorised owners could evaluate. The lesson was less about adding a sophisticated portfolio model than about refusing to count the same scarce capacity several times. A board can choose a slower sequence consciously; it cannot make a credible timing decision from separate proposals that hide their common dependency.

Case 05

Removing six pen models did not remove their owners' needs

In 2025 we proposed retiring six slow-selling fountain-pen models. The reviewed historical sales cohort contained 12,000 units. That number did not identify how many pens were still active, how many owners would seek repair or which future requests would arise. It did show why deleting the products from the catalogue was an incomplete account of the exit. Compatible consumables and a repair route remained part of the customer relationship.

The merchandise team favoured a clean catalogue reduction and prompt release of attention for newer models. I supported reducing the range but asked for an explicit commercial support plan. A customer who had bought a durable writing instrument would experience the exit differently from a planner looking only at current sales. The company needed to decide how it would communicate and fund the continuing route without promising technical availability that had not been established.

We ringfenced ₹1.2 crore as a programme budget for parts and service planning, with a commercial support horizon through March 2032. This is not an accounting provision or proof that every part will be available for seven years. Technical, merchandise and legal owners retained feasibility, actual terms and release decisions. The plan needed further assessment of compatibility, supply and service arrangements; strategy could not supply those answers by declaring the horizon.

The decision accepted a continuing cost and responsibility alongside range simplification. It contains no environmental benefit claim and no forecast that all 12,000 historical units will become service requests. My role was to ensure that the strategic exit included the customer left behind by the sales decision. A product may stop earning attention in the current catalogue while still shaping trust in the business. The exit account should make that continuing relationship visible before the company treats withdrawal as complete.

The full record of leadership work →

Letters to the editor

“Rustom makes the obligations within a proposal discussable, including the classification he had to correct in his own acquisition paper.”
Anika Delqevri, Fictional CEO, Navqetri Writing Stores
“His commercial account helps finance see the assumption being proposed without presenting strategy as the owner of valuation or funding decisions.”
Zubin Nevqesmi, Fictional CFO, Navqetri Writing Stores

An invitation

Contact

A first outside non-executive contribution after relevant preparation and relationship review. I hold 0.6% within employee ownership, have no statutory seat and offer twenty-three provisional days. Fictional databank registration is complete; proficiency assessment remains unfinished.

Open to
  • Board appointments
  • Advisory roles
  • Speaking invitations

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