For editors, producers and programme teams.

Surya Koh — Chief Product Officer. Finding the customer problem worth building for.

I lead product organisations at the intersection of customer problems, business ambition and technical possibility. My focus is on helping teams make considered choices about what deserves to be built, what should be learned first and what should be stopped.

I lead product organisations at the intersection of customer problems, business ambition and technical possibility. My focus is on helping teams make considered choices about what deserves to be built, what should be learned first and what should be stopped.

I see a roadmap as an expression of judgement, not a list of promises. Discovery and delivery belong in the same operating system: evidence from customers should change priorities, and the consequences of those priorities should be visible to the business.

I build relationships between product, engineering, design and commercial teams so that the organisation can make trade-offs together rather than negotiate them late in delivery.