Access and removal were reviewed separately
The eighteen-unit review retained seven unresolved maintenance provisions. Five later received approved revised layouts and two remained pending; approved drawings were not reported as completed site work.
A leadership monograph
Chitra Raqveshi

Chief Technology Officer · India · Volume I · 2026
Chapter I
I grew up in Madurai and studied mechanical engineering because I wanted to understand how a drawing becomes something another person can build and use. I completed the degree at the fictional Zeqvarthi College of Mechanical Engineering in May 1994 and began work the following month. Over thirty-two years, my concern has widened from the behaviour of a component to the conditions a complete design creates for installation, service and later change. The first performance result is important. It is not the whole account of an equipment proposition.
My first employer was Qerqavthi Thermal Works, an invented engineering enterprise with eighty-eight employees and ₹12 crore FY 1995 revenue. I worked as a design engineer under an experienced product lead, without staff or expenditure authority. The work taught me to make an assumption visible enough that a colleague could challenge it before it became a manufacturing detail. A dimension could be correct for the component and still say little about the space a technician would need around it. I learned that question early, but my later record shows that familiarity with a principle does not prevent a senior person from overlooking it.
In March 2001 I became a product-engineering manager, leading twelve colleagues with ₹2.1 crore annual function expenditure. The wider employer had 190 people and ₹48 crore FY 2002 revenue. I began to see how choices made for one stage of a product could move work into another. A factory-friendly assembly might require more attention at the customer's site. A service instruction might assume access that a compact layout had removed. The engineering team needed a better conversation with the people who would inherit the design, not merely a more detailed record of the choices it had already made.
I joined Jezqavthi in September 2008 as head of design. The company then employed 126 people and recorded ₹37 crore FY 2009 revenue. Twenty-two colleagues worked within my ₹4.3 crore annual design-function envelope. The move placed me in a business focused on industrial heat recovery, where equipment must suit the customer's process and physical setting. I carried responsibility for the design account, while qualified specialists and site owners retained their respective assessment and operating roles. The present company scale is not assigned backwards to that earlier appointment.
In January 2015 I became director of product engineering. It was a functional title without a statutory board seat. My team grew to thirty-four colleagues and the annual function envelope to ₹7.8 crore. The employer had 238 employees and ₹112 crore FY 2016 revenue. Commercial demand for compact layouts was understandable: customers did not have unlimited floor space. I supported that objective, but in 2018 I gave insufficient weight to Hema's question about removing a service cassette. Being able to reach a part was not the same as being able to withdraw it through the surrounding installation.
The review covered eighteen delivered units. Eleven had adequate removal provision and seven did not. We retained ₹1.2 crore of review, redesign and adjustment expenditure, with the affected layouts examined by qualified engineering and site owners. Five of the seven later had approved revised layouts; two remained pending. I did not present the approvals as evidence that physical work had been completed or that every maintenance constraint had disappeared. I owned the earlier decision because the compact footprint had partly been purchased by omitting a future task from the account. The correction cost money and required a less convenient discussion with customers.
I became CTO in July 2020 and now report to CEO Feroz Vezqarni. Forty-six engineering employees work through four leads, with six external specialists counted separately. My ₹11.4 crore annual operating envelope is distinct from the ₹4.6 crore approved laboratory and qualification capital programme. The enterprise's ₹186 crore FY 2026 revenue comprises ₹132 crore equipment and ₹54 crore service work. I hold 0.15% of total equity through the employee vehicle and no statutory appointment. Our business supplies equipment; a technical recommendation does not give me authority to operate a customer's plant or certify its working arrangements.
Later cases extend the account beyond maintenance access. A bounded recovery programme asked which used non-pressure cassettes could be responsibly remanufactured. An acoustic investigation questioned whether a fan result described the assembled product. A co-development review separated design files available to the team from rights to use them in another application. A transport decision examined the consequences of shipping a complete factory assembly into a constrained site. These questions need different specialist evidence. Their common feature is that a convenient completion statement can leave the next person's work unexamined.
I work in English, Tamil and Hindi. I registered with the IICA databank in February 2026, but have not completed the proficiency assessment and do not claim exemption. I have provisionally considered twenty-two days annually for a first outside contribution, including preparation and exceptional demands. Current employment, equity and relevant relationships would need review for any actual opportunity. My possible contribution is to help a board understand the lifecycle consequences of an engineering proposition. I would first need to learn the prospective company's work, rather than assume that the lessons of a heat-recovery equipment maker apply unchanged to every energy enterprise.
Chapter II
I want the design review to include the next person who has to work with the equipment. An assembly that performs today can still leave a costly problem in its maintenance access, repair route, documentation or future use. Those conditions belong in the technical proposition before they become somebody else's operating burden.
Chitra Raqveshi
Chapter III
Chapter IV
§ 1
In 2018, as functional director of product engineering, I supported a compact heat-recovery equipment layout. The proposal helped customers fit the assembly into constrained industrial space. Hema Tezqorni asked whether the removable service cassette could actually be withdrawn once the surrounding installation was complete. The drawing showed access to the cassette, and I treated that as sufficient evidence. I had not required the design account to distinguish reaching a component from making the complete removal movement.
A review of eighteen delivered units found eleven with adequate removal provision and seven without it. The commercial sponsor wanted the seven treated as site-specific matters because the equipment itself met the supplied arrangement. That response would have left our design assumption outside the review. I accepted responsibility for approving the compact proposition and supported ₹1.2 crore of engineering review, redesign and adjustment work. Qualified design, service and site owners assessed the actual arrangements and the permissions needed for any work.
Five of the seven affected units later had approved revised layouts. Two remained pending at the review point. These were engineering dispositions, not a claim that every site modification had been completed or that the customer could proceed with an improvised removal method. We kept operating and safe-work decisions with the responsible owners. The cost also remained visible rather than being described as an unmeasured saving from a better design.
The consequence was a less compact proposition in some circumstances, additional expense and a difficult customer discussion about work that should have been considered earlier. Hema's challenge became part of the account rather than a footnote after the correction. I would require the expected service movement and its site conditions to be examined before approving the footprint. The failure was not that compact equipment is inherently unsuitable. It was that I let one useful design objective carry an unsupported assumption about a different task, leaving the person who would eventually maintain the assembly to discover the missing space.
§ 2
A 2022 programme examined fourteen returned, non-pressure air-side cassettes for possible remanufacture. The commercial attraction was clear: recover useful assemblies, reduce the need for new fabrication and offer a supported route for equipment already in service. The programme sponsor wanted every returned cassette counted within the recovery proposition. I asked qualified engineering and quality owners to define the condition and evidence required for each proposed disposition before a resource claim was attached to the whole cohort.
The assessment did not treat a returned assembly as a new product or assume that a visually reusable part had a substantiated remaining life. Nine cassettes qualified for the defined remanufacturing route, three were retired from that route and two remained under examination. Those groups reflected different decisions rather than varying levels of commercial enthusiasm. Specialists retained the relevant inspection, design and release responsibilities; I did not prescribe a generic repair procedure or overrule an unresolved technical finding to improve the programme count.
We retained ₹1.8 crore of programme expenditure, including assessment and development of the controlled recovery route. The sponsor questioned whether nine qualifying assemblies could justify the less impressive headline. I argued that the company needed to know which cases supported the proposition before deciding how to extend it. The three retired cassettes and two pending cases were not failed communications; they were part of the evidence about the work the business had undertaken. No avoided material quantity or carbon benefit was reported without its own account.
The completed result was a bounded disposition of the fourteen assemblies, with recovery authorised only for the nine that met the defined conditions. It was not a warranty that they had become equivalent to newly manufactured equipment or proof that every future return would qualify. I would establish those categories and the intended use before launching a recovery offer. A circularity ambition becomes more credible when engineering is allowed to identify a part that should not return to service, and when the cost of learning that answer remains inside the investment decision.
§ 3
In 2023 an equipment-development proposal relied heavily on a fan's acoustic result obtained under its stated component conditions. The planned heat-recovery assembly added a housing, connected paths and an installation arrangement that could affect what a receiving location experienced. The product sponsor wanted to use the component result to close the noise discussion before the complete mock-up had been examined. I asked for evidence at the level of the proposition we intended to offer, with qualified acoustic specialists defining and assessing the relevant exercise.
Four representative mock-ups were reviewed against the declared project criteria. Two met those criteria and two did not. We retained the ₹68 lakh investigation cost and the conditions of the comparison. The result did not establish that the supplier's fan data was false; it established that the data did not by itself settle the assembled-product question. Nor did two satisfactory mock-ups amount to a general assessment of every future workplace or installation. The responsible specialists needed to explain the different findings before the product account could be expanded.
I supported a further ₹42 lakh of housing redesign and repeated examination. The sponsor objected that the programme was paying twice for a question believed to have been answered during component selection. That belief was the issue we needed to correct. In the repeat exercise, three of the four configurations met the stated criteria and one remained unresolved. The latter stayed outside the supported proposition pending further work; the improved count was not converted into a universal compliance statement.
The programme therefore retained additional expense, a delayed recommendation and a configuration still requiring a decision. Qualified design and site owners remained responsible for actual equipment acceptance and working conditions. I would bring the assembled acoustic question into the initial design brief instead of allowing an isolated result to become the default answer. Component evidence has value when its conditions and purpose remain attached. It becomes misleading when the convenience of having a number makes the organisation stop asking whether it describes the product and setting the customer is actually considering.
§ 4
A 2024 proposal sought to reuse fourteen engineering packages developed through different collaborations. The technical team could locate the drawings and knew how several assemblies worked. The programme plan nevertheless assumed that availability meant the packages could be modified and supplied for a new application. I asked the engineering sponsors to identify what they intended to reuse and the commercial and legal owners to examine the actual arrangements supporting that use. The CTO could describe the technical dependency but could not determine rights by inspecting a folder.
The review identified nine packages available for the defined intended application, three subject to limited licences requiring further agreement and two whose position remained unresolved. These were conclusions within the actual fictional review, not general rules about ownership of collaborative work. The distinctions depended on the relevant agreements and proposed use. We did not assume that contributing engineering effort gave the company unrestricted rights to everything in a package or that an unresolved item was necessarily somebody else's property.
The review and initial redesign work cost ₹73 lakh. The product sponsor wanted to proceed with all fourteen while negotiation continued, arguing that the technical team could quickly adapt any affected detail. I supported a narrower programme using the nine available packages, with qualified owners retaining the next decisions for the other five. Negotiation, an alternative design and a revised application remained separate options. The schedule could no longer rely on unrestricted reuse that had not been established.
The consequence was a smaller immediate reuse proposition and additional work before the remaining packages could enter it. We did not report the limited licences as expanded, the unresolved rights as settled or the expenditure as a recovered investment benefit. I would define likely future applications and the relevant responsibilities at the start of a collaboration, then revisit them when the intended use changes. A design library records technical material; it is not, by itself, a commercial permission structure. Keeping that distinction clear protects the engineering plan from depending on an agreement that only exists in the team's expectations.
§ 5
A 2025 order proposed delivering four heat-recovery assemblies in a configuration that maximised completion at the factory. The arrangement reduced some site assembly work and suited our manufacturing sequence. The customer's access route raised another question: the complete frame could not be treated as suitable for delivery merely because its final operating location had sufficient room. Qualified logistics and site-engineering owners needed to examine the route and handling arrangement before the factory preference became a delivery commitment.
The manufacturing sponsor wanted to retain the complete frame and leave the site route to the delivery contractor. That would have shifted an unresolved product-integration question into a later stage. I supported a segmented arrangement developed by qualified engineering owners, with the interfaces and site verification examined as part of the design. The alternative introduced its own work and uncertainty; splitting the assembly was not presented as a simple transport trick or permission to modify equipment informally on arrival.
The change required ₹92 lakh of engineering work and ₹1.4 crore of incremental manufacturing and site-verification expenditure. The delivery programme moved by eight weeks. At the stated review point, two of the four deliveries had completed the agreed acceptance process and two remained pending. We kept those states separate and did not describe the whole customer project as completed. The expenditure was additional cost, not a quantified saving from an untested original route. Customer operating approval and safe handling remained with the responsible qualified owners.
The decision gave up an attractive factory-completion account in exchange for a design that could be assessed through the actual delivery context. It also required the business to accept more coordination and a less convenient timetable. I would require the route and installation responsibilities to be established before the assembly split is frozen. A finished item at the factory door is a useful milestone, but it does not settle how the next organisation can receive and verify it. The technical proposition has to include that transfer if the company intends to promise a usable installation.
Chapter V
Compact equipment can transfer a hidden cost into the next service intervention. A design decision should include the physical work that follows installation, with evidence from the people responsible for it.
Read the essayUseful supplier data retains its conditions. The equipment maker still has to establish what the complete assembly supports in the setting and duty for which it is being proposed.
Read the essayCollaboration produces technical knowledge and contractual relationships together. A design team should know what it intends to reuse before availability in a library becomes an assumption of unrestricted future use.
Read the essayAn invitation
Selected engineering-leadership discussions and a possible first outside contribution, after preparation, current-employer and relationship review.
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