Chief Operating Officer / Europe · Global perspective
IngridDuvall
Turning enterprise ambition into dependable execution.
I help organisations deliver on the promises they make to customers.
- Board appointments
- Advisory roles
- Speaking invitations
04
Performance improvement
97.6%
On-time delivery
Up from 81% across the network
₹1,150 Cr
Cost removed
Without reducing service quality
64
Sites run
Plants, warehouses and service centres
−48%
Safety incidents
Over three operating years
I believe
Operations should make dependable delivery repeatable. I make ownership and constraints visible, listen to frontline evidence and improve the whole workflow rather than optimise one function at another's expense.
— Ingrid Duvall
The work
Decisions that moved the needle.
- 01
Operating model redesign
An organisation had grown through local improvisation, leaving hand-offs between commercial and delivery teams unclear. I mapped the end-to-end workflow with team leaders, assigned ownership at the points where work crossed functions and established a shared escalation routine. The redesign made service commitments and capacity decisions part of the same conversation.
- 02
Delivery reliability
Delivery teams were responding to recurring exceptions as if each were new. We separated demand variation from avoidable process failure, reviewed the causes with frontline colleagues and gave recurring issues a named owner. The operating review shifted from reporting yesterday's misses to removing the conditions that produced them.
- 03
Productivity and quality
A productivity programme risked moving costs from one function to another without improving the customer outcome. I introduced end-to-end measures alongside local targets and tested changes in a contained operating unit before wider adoption. Quality, workload and service reliability remained visible throughout the decision.
Boardroom
Seats at the table.
Harrow & Vale Industries
Independent Director
Operations & Safety (Chair) · Risk
2023 — Present
The Manufacturing Skills Council
Advisory Board Member
Workforce Development
2020 — Present
Others say
Word from the boardroom.
Turns ambition into an operating system people can actually run.
Safety, service and cost improved together. I had not seen that before.
An invitation
Let's talk properly.
Bold mandates, difficult turnarounds, board seats that need conviction — I want to hear about them.
- Board appointments
- Advisory roles
- Speaking invitations
office@ingridduvall.example