Speaking & conversations
Keynotes, fireside conversations and board sessions, shaped around the audience's decisions.
01
A chief operating officer's perspective. Functions can meet their own targets while customers experience delay between them. I map how work crosses those boundaries and ask who owns the outcome when priorities conflict. Discussion focus: operating model design, service delivery, supply chain resilience, performance improvement.
02
A chief operating officer's perspective. Demand commitments and delivery capacity belong in the same discussion. When they are managed separately, the organisation relies on exceptions and personal intervention to bridge the gap. Discussion focus: operating model design, service delivery, supply chain resilience, performance improvement.
On record
The Operations Excellence Journal · 2025
“From 81% to 97% on-time without a single new plant”
The Boardroom Review · 2024
“What boards should see in an operations review”
The Leadership Ledger podcast · 2023
“Episode 109 — Keeping the promise to customers”
An invitation
For keynotes, panels, fireside conversations and board education sessions.
office@jonathansterling.example