A roadmap should explain the trade-off
A feature list tells a team what has been requested, but not why one investment matters more than another.
Read the essayEst. 2008
Chief Product Officer · Canada · Global perspective
September 2026 edition
Finding the customer problem worth building for.
Section · The leadership journal
Essays on product strategy and customer discovery, written for the people who carry the decisions.
A feature list tells a team what has been requested, but not why one investment matters more than another.
Read the essayCustomer interviews and experiments should answer a question that matters to an investment.
Read the essayShipping a product moves the work into the customer's environment, where onboarding, expectations and existing habits shape its value.
Read the essay