From the study / A considered perspective
The hand-off is often the operating problem
Functions can meet their own targets while customers experience delay between them.
On the reading table
- [2]
Capacity is a commercial conversation
Supply chain · June 2026
- [3]
Productivity without a quality blind spot
Execution · March 2026
- On-time delivery
- 97.6%
- Up from 81% across the network
- Cost removed
- ₹1,150 Cr
- Without reducing service quality
- Sites run
- 64
- Plants, warehouses and service centres
- Safety incidents
- −48%
- Over three operating years
Beyond the page
The record behind the perspective.
In the boardroom
- Harrow & Vale IndustriesIndependent Director · 2023 — Present
- The Manufacturing Skills CouncilAdvisory Board Member · 2020 — Present
Recognition
- Operations Leader of the YearThe Operations Excellence Awards · 2024
- Supply Chain Resilience AwardCapital & Governance Quarterly · 2022
In conversation
- “From 81% to 97% on-time without a single new plant”The Operations Excellence Journal · 2025
- “What boards should see in an operations review”The Boardroom Review · 2024
- “Episode 109 — Keeping the promise to customers”The Leadership Ledger podcast · 2023
Turns ambition into an operating system people can actually run.
Continue the conversation
Ideas are tested in conversation.
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