Harrison WallaceChief Executive Officer · Essays & perspective
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Boards3 min read

What the board needs before the growth decision

A growth proposal should explain the customer opportunity, the capabilities required and the conditions under which management would change course.

A single attractive forecast is not a substitute for that account.

I want the board to understand which steps are reversible and which create lasting commitments. That distinction supports a more considered discussion of pace, partnerships and capital. Once the choice is made, the same assumptions become the basis for reviewing progress.

Management often presents a single forecast because the approval process seems to reward it. A proposal that admits uncertainty can look less prepared than one that shows a confident line rising steadily across the plan period. Board agendas are crowded, and a tidy answer appears to respect the directors' time. The difficulty is that the proposal then becomes an act of advocacy. Directors are left to probe for weaknesses that management already knows about, and the conversation turns adversarial at the very moment it should be at its most collaborative.

The board papers I prefer for a growth decision follow a consistent structure. They describe the customer opportunity in the customer's own terms, not in the language of our product catalogue. They separate the capabilities we already have from those we must build, buy or borrow. They identify the commitments that would be hard to reverse, and the leading indicators that would tell us early whether the opportunity is real. Finally, they distinguish the decision requested today from the decisions that can sensibly be deferred until more evidence is available.

Consider a company weighing entry into an adjacent market, either through a partnership or through an acquisition. The partnership is slower and shares the economics, but it can be unwound with limited damage. The acquisition is faster and gives full control, yet it locks in capital, integration effort and leadership attention for years. The real question for the board is how much it is willing to pay for speed, and what early evidence would show whether the market justifies the larger commitment. A staged path often answers that question better than an immediate choice between the extremes.

Some directors worry that presenting uncertainty signals weak management, or that it invites the board into operational detail it should leave alone. I answer that being clear about what is unknown is itself a form of confidence. It shows that management has thought about how the plan could fail and what it would do in response. The boundary between oversight and management remains intact if the paper is explicit about which decisions belong to the board, which belong to the executive and which will return to the board at a defined milestone.

This approach asks the board to reward candour rather than polish, and to ask what evidence would change management's mind as readily as it asks about the projected returns. It asks management to return with progress measured against the original assumptions, including the ones that proved wrong, rather than with a refreshed forecast that quietly replaces them. Over time, that shared record becomes the most useful asset in the relationship. Both sides can see how well their judgement has served the enterprise, and both can calibrate how much weight to place on the next proposal.

Boards serve the enterprise best when they are invited into the uncertainty, not shown a finished answer. I would rather present two credible paths and the evidence that would separate them than a single confident forecast. The quality of the board's challenge improves, and so does management's willingness to change course when the evidence moves.